Quality Assurance

3 weeks ago

Johannesburg, South Africa One Source Direct Full time

Quality Assurance Agent Needed

Our company, One Source Direct, is searching for a Quality Assurance Agent on behalf of Zoom Fibre.

Main purpose of the job:
We require a quality assurance agent who is a professional and responsible for monitoring, inspecting and proposing measures to correct or improve an organization's final products in order to meet established quality standards.

The Quality Assurance Agent will responsible for these following day to day Duties:

- Extracting, Listening to calls from the call Centre channel and evaluating the sales standards
- Conducting Individual Scorings (1-10) to analyse quality and performance
- Contribute to team performance by attending and participating in collaboration sessions.
- Produce relevant reports, analyse, and share insights with direct team and/or Manager

The Role of a Quality Assurance Agent will add value in improving Quality within the Company:

- Incoming and Outgoing calls ( Telesales, Retentions)
- At the current moment, there is no one evaluating daily interactions across the call centre to ensure that
- All incoming calls and outgoing calls meet the company standard. I.E : call recording disclosure and consent
- For Order Placement and Information sharing to the respective isp’s ( POPI Act)
- And also Suggesting on which Coaching/ Training Should take place on specific agents who are not performing before conducting performance management/Improvement.

The Quality Assurance Agent will conduct Daily Call Evaluations based on the call volumes and also:

- Improve call quality I.E: Telephone etiquette, Call Recording Disclosure, Pitch and Tone during a call ,
- Soft Skills analysis e.t.c
- This will in return equip the agent in ensuring that they adher to the companies call centre policy/standard
- And are also closing quality sales.
- Weekly Call Collaboration Sessions will also be beneficial towards the Agents in pointing out areas of
- Improvement prior to listening to the call recording.

Salary - R15 000.00

Notes : This position is office based and extended hours may have to be worked pending on requirement from management.

**Salary**: R15,000.00 per month

Ability to commute/relocate: Johannesburg, Gauteng

**Job Type**: Contract

**Salary**: R14,000.00 - R15,000.00 per month

  • Quality Assurance Controller

    2 weeks ago

    Johannesburg, Gauteng, South Africa Quality Analytics Full time

    Quality Assurance Controller (Pharmaceutical Experience) Home / Jobs / Quality Assurance Controller (Pharmaceutical Experience) Quality Assurance Controller (Pharmaceutical Experience) Quality Assurance Controller (Pharmaceutical Experience) – We are urgently recruiting for a Quality Assurance Controller (must have Pharmaceutical industry experience) to...

  • Quality Assurance

    2 weeks ago

    Johannesburg, Gauteng, South Africa One Source Direct Full time

    Quality Assurance Agent NeededOur company, One Source Direct, is searching for a Quality Assurance Agent on behalf of Zoom Fibre.Main purpose of the job:We require a quality assurance agent who is a professional and responsible for monitoring, inspecting and proposing measures to correct or improve an organization's final products in order to meet...

  • Quality Assurance

    2 weeks ago

    Johannesburg, South Africa Adcorp Holdings Full time

    **Synopsis** Our client is in search of a talented and dedicated **Quality Assurance Professional** to join their team. If you are passionate about maintaining the highest standards of quality and ensuring compliance with industry regulations, we want to hear from you! **Qualification and Experience** - Must possess a suitable tertiary qualification in...

  • Quality Assurance

    2 weeks ago

    Johannesburg, Gauteng, South Africa Isilumko Staffing Full time

    Are you and experience QA Consultant, do you have at least 1yrs experience in the Insurance Industry with the necessary Category A and B1 experience?- Provide quality administration service in respect of Quality Assurance Contribute to implementation of quality assurance process within the call centre. Assess calls and achieve set assessment target. Keep...

  • Quality Assurance

    3 weeks ago

    Johannesburg, South Africa Quantanite Full time

    Quantanite is looking for a Quality Assurance individual to assist in championing the need for continuous improvement by analyzing data and measuring and driving high performance, through Quality initiatives, report on the Quantanite quality Standards and performance data to operations and evaluate contact centre agent quality in line with the Quantanite...

  • Quality Assurance Officer

    2 weeks ago

    Johannesburg, Gauteng, South Africa Quality Connect Staffing Full time

    Duties & ResponsibilitiesContinued maintenance of the QMS as required by ISO 9001.Internal and External Audits.Ensure all quality standards, policies, procedures, work instructions and forms are compliant and up to date.Maintain quality records.Reports on QMS performance and managaement reviews.Yearly inducttion with all relevant staff.Quality...

  • Quality Assurance Officer

    4 weeks ago

    Johannesburg, South Africa Quality Connect Staffing Full time

    Duties & ResponsibilitiesContinued maintenance of the QMS as required by ISO 9001.Internal and External Audits.Ensure all quality standards, policies, procedures, work instructions and forms are compliant and up to date.Maintain quality records.Reports on QMS performance and managaement reviews.Yearly inducttion with all relevant staff.Quality...

  • Quality Assurer X2

    3 weeks ago

    Johannesburg, South Africa Energy at Work Projects Full time

    Quality Assurance Consultant x2 **Description**: The Quality Assurance Consultant / Coach will be required to listen to customer service calls conducted by a team of Funeral Customer Services Consultants. **Purpose of Job**: Perform quality assurance/quality control through monitoring and review of insurance customer service phone calls and...

  • Quality Assurance Officer

    4 weeks ago

    Johannesburg, South Africa Quality Connect Staffing Full time

    Duties & Responsibilities Continued maintenance of the QMS as required by ISO 9001. Internal and External Audits. Ensure all quality standards, policies, procedures, work instructions and forms are compliant and up to date. Maintain quality records. Reports on QMS performance and managaement reviews. Yearly inducttion with all relevant staff....

  • Quality Assurance Technician

    2 weeks ago

    Johannesburg, South Africa Six Sense Full time

    Gauteng, Johannesburg - Annually Cost To Company (Market related) A well-established short term insurer is seeking to appoint a Quality Assurance Technician The purpose of the role is to conduct quality assurance assignment to monitor compliance, internal policies, procedure and applicable regulations or laws. **Qualification**: - National Diploma in...

  • Principal Quality Assurance

    2 weeks ago

    Johannesburg, South Africa De Beers Group of Companies Full time

    Company Description - We’re re-imagining mining to improve people’s lives. That includes the lives of everyone who works for Anglo American. We strive to be a great company where employees are happy, inspired to do their best work. A place where every colleague can grow, develop and realise their potential. To live up to our Always with Purpose employee...

  • Quality Assurance Manager

    4 weeks ago

    Johannesburg, South Africa Quantanite Full time

    **Purpose of Role**: The Quality Assurance Manager assures consistent quality of operations by developing and enforcing good, automated business practice systems, validating processes, providing documentation and managing staff. The goal is to assure the high quality of operations and services aiming for the long-term success of the...

  • Principal Quality Assurance

    3 weeks ago

    Johannesburg, South Africa De Beers Group of Companies Full time

    Company Description - We’re re-imagining mining to improve people’s lives. That includes the lives of everyone who works for Anglo American. We strive to be a great company where employees are happy, inspired to do their best work. A place where every colleague can grow, develop and realise their potential. To live up to our Always with Purpose employee...

  • Quality Assurance Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa F & G Sourcing Specialist Full time

    F and G Sourcing Specialist is assisting a reputable Security Services client that is seeking a skilled Quality Assurance Manager to join their company that is based in Johannesburg.The QA Manager will be responsible for executing the strategic direction during the development, deployment, maintenance, and monitoring of Quality Assurance; technologies,...

  • Quality Assurance Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa Rpo Recruitment - Executive Search & Rpo Recruiting Agency. Full time

    RPO Recruitment is partnering with a leading FMCG company to fill the position of Quality Assurance Manager. This is an exciting opportunity to join a well-established company that is known for their commitment to producing high-quality products. As the Quality Assurance Manager, you will be responsible for establishing and maintaining quality control...

  • Quality Assurance Technician

    2 weeks ago

    Johannesburg, South Africa Six Sense Consulting Full time

    **Qualification**: - National Diploma in Auditing/ BTech Auditing /Bcom Audit/Accounting/Risk/Finance **Experience**: - Two (2) years experience as an Internal Auditor in a short-term/ non-life insurance company - OR - Two (2) years experience doing Quality Assurance in a short-term/ nonlife Insurance company. **Quality Assurance Reviews and Projects** -...

  • Quality Assurance Specialist

    2 weeks ago

    Johannesburg, Gauteng, South Africa Six Sense Full time

    Gauteng, Johannesburg Annually Cost To Company (Market related)A well-established short term insurer is seeking to appoint a Quality Assurance SpecialistPerforms complex level proactive (risk) reviews, quality assurance follow-ups, continuous monitoringprojects and general quality assurance support to key stakeholders.QUALIFICATIONS & EXPERIENCE: Bachelor's...

  • Quality Assurance Analyst

    2 weeks ago

    Johannesburg, Gauteng, South Africa Quantanite Full time

    About Quantanite: Quantanite is a global leader in the business process outsourcing (BPO) and customer experience (CX) sectors. With a dedicated team spread across four continents, we are committed to delivering innovative solutions and exceptional service to our clients. We are currently seeking a dedicated Quality Assurance Specialist to join our vibrant...

  • Quality Assurance Analyst

    5 days ago

    Johannesburg, South Africa Quantanite Full time

    About Quantanite: Quantanite is a global leader in the business process outsourcing (BPO) and customer experience (CX) sectors. With a dedicated team spread across four continents, we are committed to delivering innovative solutions and exceptional service to our clients. We are currently seeking a dedicated Quality Assurance Specialist to join our vibrant...

  • Principal Quality Assurance

    5 days ago

    Johannesburg, South Africa De Beers Group of Companies Full time

    Company Description - We’re re-imagining mining to improve people’s lives. That includes the lives of everyone who works for Anglo American. We strive to be a great company where employees are happy, inspired to do their best work. A place where every colleague can grow, develop and realise their potential. To live up to our Always with Purpose employee...