Casino Technician

1 month ago

Cape Town City Centre, South Africa Jobted ZA C2 Full time

KEY RESPONSIBILITES

- Proven customer service skills to interact appropriately with guests in a considerate, professional and positive manner by showing concern and listening actively
- Ability to communicate tactfully with guests, department heads and shipboard employees to resolve problems and negotiate resolutions
- Ability to count paper and coin currency quickly and accurately
- Adjusts slot machines, coin-handling, card shuffling and all other machines and equipment following manufacturer's specifications, using hand and power tools
- Conducts general maintenance and/or service on all machines and equipment
- Prepares requisitions for parts, tools equipment, etc. and forwards to Casino management for approval
- Adjusts and repairs machines, replacing worn or defective electrical or mechanical parts
- Participates in jackpot payouts and presents to Cashier and/or Casino management based on established Casino Operations policies
- Conducts daily inspections of the slots machines and equipment
- Maintains a constant presence throughout the Casino
- Responds to guest complaints in a considerate, professional and positive manner
- Observes players and machine operation for improper use or possible security problems.
- Notifies management and/or security of suspicious behavior
- Participates in slot and table counts as assigned and in accordance with Casino Operations policies.
- Completes paperwork and/or reports on a per voyage/monthly basis

QUALIFICATIONS

- Experience as a Casino Technician in a land based casino or cruise line
- Ability to speak additional languages such as Italian, Spanish, French or German is advantageous

DOCUMENTS REQUIRED

- Valid South African Passport
- Police Clearance

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