Casino Equipment Specialist

1 month ago


Cape Town, Western Cape, South Africa MSC Cruises Full time
Key Responsibilities
  • Customer Service: Provide exceptional customer service to guests, responding to their needs and concerns in a professional and positive manner.
  • Communication: Communicate effectively with guests, department heads, and shipboard employees to resolve problems and negotiate resolutions.
  • Technical Skills: Possess the ability to count paper and coin currency quickly and accurately, as well as adjust and repair slot machines and other gaming equipment.
  • Maintenance and Repair: Conduct regular maintenance and repairs on gaming equipment, ensuring that it is in good working order and meets manufacturer specifications.
  • Inventory Management: Prepare requisitions for parts, tools, and equipment, and forward them to Casino management for approval.
  • Jackpot Payouts: Participate in jackpot payouts and present to Cashier and/or Casino management based on established Casino Operations policies.
  • Inspections and Quality Control: Conduct daily inspections of slot machines and equipment to ensure that they are in good working order and meet quality standards.
  • Guest Relations: Respond to guest complaints in a considerate, professional, and positive manner, and observe players and machine operation for improper use or possible security problems.
  • Security and Compliance: Notify management and/or security of suspicious behavior, and participate in slot and table counts as assigned and in accordance with Casino Operations policies.
  • Administrative Tasks: Complete paperwork and/or reports on a per voyage/monthly basis.
Qualifications
  • Experience: Previous experience as a Casino Technician in a land-based casino or cruise line is required.
  • Language Skills: Ability to speak additional languages such as Italian, Spanish, French, or German is advantageous.
Required Documents
  • Valid Passport: A valid South African passport is required.
  • Police Clearance: A police clearance certificate is also required.


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