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Casino Technician

3 months ago


Cape Town, South Africa MSC Cruises Full time
JOB PURPOSE 

Installs, services, adjusts and repairs gaming/accounting equipment and slot machines in the Casino.

KEY RESPONSIBILITES
  • Proven customer service skills to interact appropriately with guests in a considerate, professional and positive manner by showing concern and listening actively
  • Ability to communicate tactfully with guests, department heads and shipboard employees to resolve problems and negotiate resolutions
  • Ability to count paper and coin currency quickly and accurately
  • Adjusts slot machines, coin-handling, card shuffling and all other machines and equipment following manufacturer's specifications, using hand and power tools
  • Conducts general maintenance and/or service on all machines and equipment
  • Prepares requisitions for parts, tools equipment, etc. and forwards to Casino management for approval
  • Adjusts and repairs machines, replacing worn or defective electrical or mechanical parts
  • Participates in jackpot payouts and presents to Cashier and/or Casino management based on established Casino Operations policies
  • Conducts daily inspections of the slots machines and equipment
  • Maintains a constant presence throughout the Casino
  • Responds to guest complaints in a considerate, professional and positive manner 
  • Observes players and machine operation for improper use or possible security problems.
  • Notifies management and/or security of suspicious behavior
  • Participates in slot and table counts as assigned and in accordance with Casino Operations policies.
  • Completes paperwork and/or reports on a per voyage/monthly basis
QUALIFICATIONS 
  • Experience as a Casino Technician in a land based casino or cruise line
  • Ability to speak additional languages such as Italian, Spanish, French or German is advantageous
DOCUMENTS REQUIRED
  • Valid South African Passport
  • Police Clearance