IT Support Technician
1 day ago
REQUIREMENTS
- Matric is essential
- Related tertiary qualification is essential
- A+, N+
- 3+ year experience as an IT technician or similar position with ambition to progress in the IT
- Windows and Mac OSX knowledge
- Strong desktop, operating system and software is essential
- Microsoft Exchange 2016/2019 experience with Microsoft Certification
- Experience with CCTV will be advantageous (IP CCTV)
- Excellent written, verbal and interpersonal skills
- Ability to work after hours, over weekends and on public holidays with short or no
- Must Have valid drivers license with own reliable transport
- Must have reliable communication / Internet in place at home to attend to after hours support from time to time
- Must be able to communicate with customers and answer any technical queries
- Self-motivated with the ability to use initiative and operate with minimal supervision
RESPONSIBILITIES:
- Ensure usability by configuring and installing the software and hardware components
- Maintain the software and hardware for all WANs, LANs, emails, telecoms and internet connectivity
- Ensure that all electrical safety standards are always met
- Restore or replace faulty or damaged hardware
- Safeguard the privacy and security networks on computer systems
- Ensure security by upgrading and installing anti-virus software and upgrading systems to enable all computers to have compatible software
- Test new hardware and software
- Provide tech support and be the first in line to contact when reporting an error
- Daily backup operations
- Maintain all technical documentation
- Manage Service Level Agreements with IT related suppliers
- Ensure company and group IT procedures and guidelines are aligned
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