IT Officer
1 month ago
Key Responsibilities:
- Implementation and operation of efficient company Helpdesk function.
- Software installation and updates.
- Integrated IT Services and Availability.
- Security and Protection.
Key Requirements:
Qualification:
- National Diploma (NQF6) in Computer Science / Information Systems / Information Technology or equivalent with 4 years plus relevant IT experience.
- NQF5 Training Certificate (such as A+, N+, Cisco, Microsoft or similar) with 6 years plus relevant IT experience.
Experience:
- National Diploma (NQF6) in Computer Science / Information Systems / Information Technology or equivalent with 4 years plus relevant IT experience.
- Certificate Training (NQF5) with 6 years plus relevant IT experience.
- Technical experience (Desktop Support) thereby able to provide direct IT support when required.
- Experienced in the administration of local area wired and wireless networks.
- Experience with Microsoft Exchange and Microsoft Online services like O365.
- Experience in Cloud products such as Dropbox and Atlassian products or similar.
- Experience with Layer 3 configuration (Cisco Meraki or similar).
- Experience with firewall/VPN support (Cisco Meraki or similar).
- Able and willing to work out of normal working hours on occasion to meet service needs.
Knowledge:
- Knowledge and background with IT Service Management disciplines and Frameworks such as ITIL / Cobit and Change Management and Risk management and IT policies (DRP/Security).
- Infrastructure design.
- Supply Chain Management.
- ICT Capex and OPEX.
Additional Notes:
- Competencies Essential.
- Strong critical thinking and decision-making skills.
- Capacity to assess, learn and adopt new IT technologies.
- Strong interpersonal and communication skills for managing team and internal and external stakeholders.
- Personal integrity in handling sensitive and personal data.
Skills:
- Experience with Microsoft, Apple and Google computing devices and mobile device technologies and device management systems preferred.
- Experience in asset lifecycle management and software asset management advantageous.
- A flexible team player who is adaptable to change.
- Strong communication skills with internal stakeholders.
- Organisational Values.
- The Mid IT Officer will be expected to demonstrate the company values, and to work actively to instil those behaviours in all Mid staff in South Africa.
Company values are:
- Diversity and Inclusion
- Excellence
- Collaboration
- Creativity and Innovation
- Sustainability
- Passion for Excellence
- World-class service
- People-centered
- Respect
- Integrity and Ethics
- Accountability
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