Technical Support Engineer

1 month ago


Johannesburg, South Africa Jobted ZA C2 Full time

Key Responsibilities

- Provide technical support to clients, ensuring timely resolution of software and network-related issues.

- Deploy and manage software using Remote Monitoring and Management (RMM) systems like Atera, Ninja One, or Microsoft Intune.

- Use Group Policy Objects (GPO) to manage configurations and policies across networks.

- Diagnose and troubleshoot network and connectivity issues, providing effective solutions to maintain smooth client operations.

- Ensure clear, professional communication with clients through written and verbal channels.

- Collaborate with internal teams to continuously improve product support processes.

- Ensure customers receive high-quality service and have positive interactions at every stage of their journey.

- Develop and execute strategies to enhance the customer experience.

- Oversee customer support efforts to ensure timely and satisfactory resolutions to issues.

- Act as the voice of the customer within the organisation and advocate for customer''s needs and expectations in decision-making processes.

Required Skills & Experience

- 2+ years of experience in a client-facing technical support role.

- Strong knowledge of Windows Operating Systems and troubleshooting tools.

- Familiarity with networking principles and remote communication protocols.

- Excellent problem-solving skills and the ability to work independently under pressure.

- Proficiency in written and verbal communication.

Preferred Skills

- Experience with Apple and Linux systems is a plus but not essential.

- T-SQL knowledge will be an advantage.

Benefits

- In-office position with the opportunity to work 1-2 days from home, depending on performance.



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