Technical Support Engineer
2 weeks ago
The position is based on site start at 7am, so they will need to live in the Sandton, Parktown area.
Role Description:
The Support Engineer is a key part of our clients service framework providing end to end management of tickets and service requests reported by the customer.
- Assist users onsite and in person.
- Setup IT hardware for training and examination centres
- Manage Tickets and Requests
- Receive and record all calls from the companys customers.
- Provide initial assessment of all Tickets, attempt first time resolution, and /or escalation.
- Assist with customer onboarding projects and migrations.
- Monitor and escalate Tickets according to the customers SLA.
- Keep users informed on status and progress of their Tickets.
- Aid customer retention and satisfaction.
- Help to improve efficiency, processes, documentation, and automation.
Technical skills:
- Excellent technical troubleshooting capabilities including Windows OS and applications, and Office 365 services. MacOS experience a plus.
- Good working knowledge of networks, routing & switching.
Soft Skills:
- Customer focused, with an analytical approach with good questioning & listening skills.
- Excellent verbal and written communication skills suitable for an international audience
- A confident team player with a positive can-do attitude
- Fanatical attention to detail
- An ability to learn quickly, and a willingness to study and obtain new certifications and skills (certification will be a KPI of the role)
- Dependable, hardworking and self-motivated.
Technical Qualifications:
- A+
- N+
Experience:
- 1 to 3 years experience as an IT desktop support technician
Education:
- Certificate (Preferred)
License/Certification:
- MS 900 (Preferred)
- AZ 900 (Preferred)
-
Technical Support Engineer
1 month ago
Johannesburg, Gauteng, South Africa Curiska Full timeJob DescriptionCuriska is seeking a skilled Graduate Engineer to join our team in Centurion. As a key member of our customer support team, you will play a crucial role in ensuring that our customers receive top-notch technical support and assistance.Key ResponsibilitiesAssist in selecting and specifying pumps to meet customer needs.Compile technical reports...
-
Technical Sales Support Engineer
2 weeks ago
Johannesburg, South Africa Jobted ZA C2 Full timeJob & Company Description: As a Technical Sales Support Engineer at our client, you will play a crucial role in bridging the gap between their technical offerings and customers' needs. You will work closely with the sales team to provide technical expertise, assist in customer presentations, and ensure seamless communication between their technical and sales...
-
Technical Sales Support Engineer
2 weeks ago
Johannesburg, South Africa Network Recruitment Full timeJob & Company Description:As aTechnical Sales Support Engineerat our client, you will play a crucial role in bridging the gap between their technical offerings and customers' needs. You will work closely with the sales team to provide technical expertise, assist in customer presentations, and ensure seamless communication between their technical and sales...
-
Technical Sales Support Engineer
2 weeks ago
Johannesburg, South Africa Network Recruitment Full timeJob & Company Description: As a Technical Sales Support Engineer at our client, you will play a crucial role in bridging the gap between their technical offerings and customers' needs. You will work closely with the sales team to provide technical expertise, assist in customer presentations, and ensure seamless communication between their technical and...
-
Technical Sales Support Engineer
2 weeks ago
Johannesburg, South Africa Network Recruitment Full timeJob & Company Description:As a Technical Sales Support Engineer at our client, you will play a crucial role in bridging the gap between their technical offerings and customers' needs. You will work closely with the sales team to provide technical expertise, assist in customer presentations, and ensure seamless communication between their technical and sales...
-
Technical Support Engineer
6 months ago
Johannesburg, South Africa Oxyon People Solutions Full timePurpose of the position:To provide a high level of technical support to all our customers in the EMEA region, with specific focus to Africa. To ensure the team continually offers the best level of service in terms of services and equipment.Major Areas of Responsibilities: Do installations and commissioning of all the company's monitoring Radar models in...
-
Windows Server Support Engineer
2 weeks ago
Johannesburg, South Africa Blueion Support Services Full timeJob title : Windows Server Support EngineerJob Location : Gauteng, JohannesburgDeadline : December 28, 2024Quick Recommended Links Jobs by Location Job by industries The main job function supporting a global 24/7 Microsoft-based infrastructure across multiple datacentres (Windows Server 2022 and SQL Server 2022) Working in an Operations Centre, part of a...
-
Windows Server Support Engineer
1 week ago
Johannesburg, South Africa Blueion Support Services Full timeJob title : Windows Server Support Engineer Job Location : Gauteng, Johannesburg Deadline : December 28, 2024 Quick Recommended Links Jobs by Location Job by industries The main job function supporting a global 24/7 Microsoft-based infrastructure across multiple datacentres (Windows Server 2022 and SQL Server 2022) Working in an...
-
Technical Support Engineer- Refrigeration and HVAC
2 months ago
Johannesburg, South Africa Jobted ZA C2 Full timeTechnical Support Engineer- Refrigeration and HVAC Johannesburg South Minimum requirements - BEng/BSc (Mechanical or Mechatronic Engineer) - Will consider a National Diploma or BTech (Mechanical) with relevant working experience. - 0-5 years of working experience in HVAC&R (depending on qualifications) Responsibilities: - Provide technical and product...
-
Technical Support Engineer- Refrigeration and HVAC
3 months ago
Johannesburg, South Africa E&D Recruiters Full timeTechnical Support Engineer- Refrigeration and HVAC Johannesburg South Minimum requirements BEng/BSc (Mechanical or Mechatronic Engineer) Will consider a National Diploma or BTech (Mechanical) with relevant working experience. 0-5 years of working experience in HVAC&R (depending on qualifications) Responsibilities: Provide technical and product support to...
-
Johannesburg, South Africa E&D Recruiters Full timeTechnical Support Engineer- Refrigeration and HVACJohannesburg SouthMinimum requirementsBEng/BSc (Mechanical or Mechatronic Engineer)Will consider a National Diploma or BTech (Mechanical) with relevant working experience.0-5 years of working experience in HVAC&R (depending on qualifications)Responsibilities:Provide technical and product support to...
-
Technical Support Engineer- Refrigeration and HVAC
3 months ago
Johannesburg, South Africa E&D Recruiters Full timeTechnical Support Engineer- Refrigeration and HVACJohannesburg SouthMinimum requirementsBEng/BSc (Mechanical or Mechatronic Engineer)Will consider a National Diploma or BTech (Mechanical) with relevant working experience.0-5 years of working experience in HVAC&R (depending on qualifications)Responsibilities:Provide technical and product support to...
-
Technical Support Engineer- Refrigeration and HVAC
3 months ago
Johannesburg, South Africa E&D Recruiters Full timeTechnical Support Engineer- Refrigeration and HVAC Johannesburg South Minimum requirements BEng/BSc (Mechanical or Mechatronic Engineer) Will consider a National Diploma or BTech (Mechanical) with relevant working experience. 0-5 years of working experience in HVAC&R (depending on qualifications) Responsibilities: Provide technical and product support to...
-
Technical Support
6 months ago
Johannesburg, South Africa Stryker Corporation Full time**Why customer service at Stryker?**: Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need....
-
Technical Service Support
6 months ago
Johannesburg, South Africa Normet Full timeWe are a fast growing and innovative company with a mission to lead the transformation into a more digital and sustainable tomorrow. We are Normet, a courageous, committed and caring company where everyone has courage to shine. Job Description - Technical Service Support Job Title: Normet Africa-Technical Service Support Department: Service Reporting to:...
-
Senior Technical Support Engineer
2 months ago
Johannesburg, Gauteng, South Africa Netsurit Full timeAs a Senior Technical Support Engineer at Netsurit, you will be responsible for providing exceptional technical support to our clients. Your expertise in managing networks and IT infrastructure will be crucial in ensuring the smooth operation of our systems.Key responsibilities include:Managing VIP support and ensuring procedures are followedImplementing ISO...
-
Johannesburg, Gauteng, South Africa E&D Recruiters Full timeJob Title: Technical Support Engineer for HVAC and Refrigeration SystemsAbout the Role:Provide technical and product support to clients.Design and quote refrigeration systems.English language proficiency and ability to understand Afrikaans.Fundamental knowledge of the refrigeration process.System integration skills, including compressors, heat exchangers,...
-
Technical Support Technician
6 months ago
Johannesburg, South Africa Metrowatt Full time**Your Role** **Responsibilities** Technical Support: - Troubleshoot and resolve technical issues related to solar energy solutions, electrical equipment, and installations. - Diagnose problems, identify root causes, and develop solutions or workarounds to restore functionality. - Document and track all customer interactions and technical issues in the...
-
Johannesburg, South Africa Dynexity Full timeOur client in Jhb North is seeking an experienced technical support engineer to join their team. Candidate must hold a BTech and have previous experience in the industrial automation industry. PLC and SCADA knowledge would be advantageous.
-
Johannesburg, South Africa Dynexity Full timeOur client in Jhb North is seeking an experienced technical support engineer to join their team. Candidate must hold a BTech and have previous experience in the industrial automation industry. PLC and SCADA knowledge would be advantageous.