Technical Team Leader

4 weeks ago


Cape Town City Centre, South Africa Jobted ZA C2 Full time

Experience and Requirements:

- Minimum 2 5 years experience as a Team Leader or in a similar role within a call center service environment.
- Experience in managing a variety of performance indicators at multiple levels, both internally and externally.
- Strong people management skills to motivate and drive the team, with a focus on minimizing absenteeism and attrition.
- Exceptional leadership and motivational skills with a track record of achieving targets.
- Strong communication and interpersonal skills to interact effectively with team members and stakeholders.
- Solid understanding of outbound/inbound service performance management strategies and techniques.
- Excellent problem-solving abilities and the capacity to make quick decisions in a dynamic environment.
- Proficient in using CRM systems and other relevant software applications.
- Strong analytical skills with the ability to interpret data and derive actionable insights.
- Flexibility to work in shifts and adapt to changing priorities.
- Experience in managing multilingual campaigns (advantageous)

Salary: R20 R22k


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