Technical Specialist

6 hours ago


Cape Town, Western Cape, South Africa Sagen Advisory Full time
Job Title: Technical Specialist

At Sagen Advisory, we are seeking a highly skilled Technical Specialist to join our team. As a Technical Specialist, you will play a critical role in ensuring the optimal utilization of equipment and maximum throughput in our processing centre.

Key Responsibilities:
  • Process Management: Manage IPC process throughputs and analyze scheduled expectancies to ensure efficient workflow.
  • Provide technical assistance on equipment and software in the Processing Centre to ensure seamless operations.
  • Evaluate job requirements and recommend methodologies to maximize throughput and accuracy.
  • Offer technical support to clients onsite and via phone to resolve technical issues.
  • Ensure equipment uptime through scheduled maintenance and servicing to minimize downtime.
  • Report on maintenance and consumable usage to the Processing Centre Manager to inform strategic decisions.
  • Assist in recommending methodology and equipment for jobs to optimize results.
  • Support sales in presenting IPC processes and software to clients.
  • Assist with setup of new equipment and software for projects to ensure smooth implementation.
  • Conduct data analysis, merging, importing, and uploading to provide valuable insights.
  • Strong problem-solving skills are essential to address technical challenges and fine-tune solutions.
People Management:
  • Ensure staff are trained and skilled to effectively utilize their expertise.
  • Foster a positive work environment to boost morale and productivity.

Requirements:

  • Project Management Diploma or relevant IT Diploma.
  • Excellent knowledge and experience with Microsoft Excel.
  • Minimum of 1.5 years of technical experience in a document processing environment.
  • Experience with Microsoft SQL and Access databases is advantageous.
  • Technical expertise in Data Management is beneficial for contributing to the improvement of the Image Processing Centre.
  • Strong problem-solving abilities, crucial for addressing challenges and fine-tuning solutions to enhance processes.
  • Must have a valid driver's licence and own vehicle.

Language: English



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