Automotive Technical Specialist
2 weeks ago
Profile Personnel is seeking a highly skilled Technical Field Specialist to join our team. As a Technical Field Specialist, you will be responsible for providing technical support to our clients in the automotive industry.
Key Responsibilities:- Travel to dealerships to repair complex problems on vehicles and ensure they meet safety and quality standards.
- Conduct root-cause analysis of complex vehicle problems and develop training content to address specific shortcomings.
- Perform in-depth audits of dealerships to ensure compliance with Group Aftersales processes and standards.
- Coach and develop dealer personnel to ensure they meet the desired level of Technical Core Process compliance.
- Minimum 5 years of experience in the motor industry, gained in a Technical Services environment or Product Engineering/After Sales.
- Degree or National Diploma in a relevant Engineering field or Diploma/Degree in Operations Management with a Motor Mechanic Trade Certificate and a Master Technician Certificate.
- Expert knowledge of product, Group standards, After Sales systems and support, warranty, dealer workshop processes, technical infrastructure, and consumer legal framework.
- Proven experience in Dealer Network with a focus on After Sales and vehicle diagnostics.
- Expert knowledge of product defect diagnostics through Guided Fault Finding (GFF).
- Knowledge of the Consumer Protection Act (CPA).
- Ability to manage and formulate new dealer strategies.
- Effective problem-solving abilities, combined with logical visual and spatial thinking skills.
- Customer-orientated, assertive, and persuasive skills.
- Computer literacy (MS Office) and Group systems.
Should you be interested in this opportunity, please email your CV to Kerry O'Hagan at Kerry@profilepersonnel.co.za. Only shortlisted candidates will be contacted. We will keep your CV on our database for any other relevant roles that may arise.
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Cape Town, Western Cape, South Africa Profile Personnel Full time{"h1":"Technical Field Specialist - Automotive","p":"We are seeking a highly skilled Technical Field Specialist to join our team at Profile Personnel. As a Technical Field Specialist, you will be responsible for providing technical support to our clients in the automotive industry. Key Responsibilities: * Travel to dealerships to repair complex problems on...
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