Cloud Technical Support Specialist

4 days ago


Midrand, Gauteng, South Africa Mustek Limited Full time
Job Description

At Mustek Limited, we are seeking a highly skilled and experienced Cloud Technical Support Specialist to join our team. This role is responsible for providing exceptional technical support to our customers and ensuring their seamless experience with our cloud services.

Key Responsibilities
  • Technical Support: Provide timely and effective resolution to customer queries related to our cloud products and services.
  • Onboarding and Training: Assist resellers with onboarding process, console training, and product knowledge transfer.
  • Vendor Management: Maintain relationships with vendors and ensure that common issues and resolutions are communicated regularly.
Requirements
  • Minimum requirement Matric
  • Microsoft 365 Certified: Fundamentals Certification
  • Microsoft Certified Solutions Expert (MCSE) Certification
  • Microsoft Certified Azure Fundamentals
  • 1+ years' experience in technical support environment
  • Windows Server 2012 r2 to Windows Server 2019 upgrade
  • Exchange online migration
  • Cloud deployment and maintenance


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