Technical Support Analyst: Cloud Computing

4 days ago


Midrand, Gauteng, South Africa Mustek Limited Full time
Job Role

The Technical Support Analyst: Cloud Computing role at Mustek Limited is responsible for providing high-quality technical support to our customers and ensuring their seamless experience with our cloud services. This role requires a strong understanding of cloud technologies and excellent communication skills.

Key Responsibilities
  • Technical Support: Provide timely and effective technical support to customers regarding our cloud products and services.
  • Vendor Relationship Management: Build and maintain relationships with vendors, communicate common issues and resolutions, and escalate as needed.
  • Reseller Support: Onboard resellers with the onboarding process, provide console training, and maintain product knowledge transfer.
Requirements
  • Matriculation certificate or equivalent
  • Microsoft 365 Certified: Fundamentals certification
  • Microsoft Certified Solutions Expert (MCSE) certification
  • Microsoft Certified Azure Fundamentals
  • Minimum 1 year of experience in technical support environment
  • Experience with Windows Server 2012 r2 to Windows Server 2019 upgrades
  • Experience with Exchange online migrations
  • Cloud deployment and maintenance skills


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