Technical Support Analyst: Cloud Computing
4 days ago
The Technical Support Analyst: Cloud Computing role at Mustek Limited is responsible for providing high-quality technical support to our customers and ensuring their seamless experience with our cloud services. This role requires a strong understanding of cloud technologies and excellent communication skills.
Key Responsibilities- Technical Support: Provide timely and effective technical support to customers regarding our cloud products and services.
- Vendor Relationship Management: Build and maintain relationships with vendors, communicate common issues and resolutions, and escalate as needed.
- Reseller Support: Onboard resellers with the onboarding process, provide console training, and maintain product knowledge transfer.
- Matriculation certificate or equivalent
- Microsoft 365 Certified: Fundamentals certification
- Microsoft Certified Solutions Expert (MCSE) certification
- Microsoft Certified Azure Fundamentals
- Minimum 1 year of experience in technical support environment
- Experience with Windows Server 2012 r2 to Windows Server 2019 upgrades
- Experience with Exchange online migrations
- Cloud deployment and maintenance skills
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Technical Support Specialist: Cloud
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Midrand, Gauteng, South Africa Mustek Limited Full timeJob PurposeTo support role, the support specialist will be required to assist resellers with onboarding process, console training, first line support, POC/demo, product knowledge and account creations.ResponsibilitiesTechnical SupportAssist resellers and internal team with technical queries relating to product and basic set upProvide first line support on...
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Cloud Technical Support Specialist
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IT Support Professional: Cloud Services
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