Customer Support Lead

3 days ago


Pinetown, KwaZulu-Natal, South Africa Groupe CFAO Full time

**Job Summary**

Groupe CFAO is seeking an exceptional Customer Support Lead to lead our customer support team. The successful candidate will be responsible for assisting the Manager/Product Support Engineer in ensuring that best management practices are followed in all areas of responsibility.

About the Job

This position involves coordinating customer complaints and queries, ensuring they are followed through and communicating process/results to customers.

The Customer Support Lead will also ensure that the team achieves predetermined targets, foster dedication to service excellence, and maintain timely feedback/communication to customers.

Key Responsibilities

  1. Lead the customer support team to achieve predetermined targets.
  2. Develop and implement strategies to improve customer satisfaction and loyalty.
  3. Collaborate with product support engineers to chase order numbers and follow through with jobs.
  4. Generate and distribute reports as requested by the department manager and/or product support engineer.
  5. Perform general administrative tasks related to invoices and managing service schedules.

Work Environment

This role is based in Africa, South Africa, at 80 Otto Volek Road, Pinetown, South Africa.



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