Technical Operations Coordinator

3 days ago


Pinetown, KwaZulu-Natal, South Africa Groupe CFAO Full time

**About Groupe CFAO**

Groupe CFAO is a leading provider of innovative solutions in various industries. We seek an exceptional Technical Operations Coordinator to contribute to our success.

The Technical Operations Coordinator will play a crucial role in assisting the Manager/Product Support Engineer in ensuring that best management practices are followed in all areas of responsibility.

About the Job

This position involves overall responsibility for quoting customers on behalf of the maintenance department, including after-service defects, breakdowns, repairs, chargeable maintenance, end-of-term checks, off-hire checks, machines in the workshop, and chargeable maintenance.

The Technical Operations Coordinator will facilitate customer complaints and queries, ensuring they are followed through and communicating process/results to customers.

In addition, this role entails ensuring that the team achieves predetermined targets, fostering dedication to service excellence, and maintaining timely feedback/communication to customers.

Key Responsibilities

  1. Coordinate technical operations and maintain relationships with internal and external stakeholders.
  2. Manage and optimize the quote registration process for the maintenance department.
  3. Develop and implement strategies to improve customer satisfaction and loyalty.
  4. Monitor and evaluate team performance against predetermined targets.
  5. Sustain a high level of service excellence throughout all aspects of work.
  6. Collaborate with product support engineers to chase order numbers and follow through with jobs.
  7. Generate and distribute reports as requested by the department manager and/or product support engineer.
  8. Perform general administrative tasks related to invoices and managing service schedules.

Work Environment

This role is based in Africa, South Africa, at 80 Otto Volek Road, Pinetown, South Africa.



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