Parts and Services Manager

1 day ago


Pinetown, KwaZulu-Natal, South Africa Groupe CFAO Full time

**Job Description**

We are seeking a highly motivated Parts and Services Manager to join our team. The successful candidate will be responsible for overseeing the maintenance department's activities, including quoting customers, facilitating customer complaints, and evaluating team performance.

About the Role

This position involves managing the quote registration process for the maintenance department, including after-service defects, breakdowns, repairs, chargeable maintenance, end-of-term checks, off-hire checks, machines in the workshop, and chargeable maintenance.

The Parts and Services Manager will ensure that the team achieves predetermined targets, foster dedication to service excellence, and maintain timely feedback/communication to customers.

Key Responsibilities

  1. Manage the parts and services team to achieve predetermined targets.
  2. Develop and implement strategies to improve customer satisfaction and loyalty.
  3. Collaborate with product support engineers to chase order numbers and follow through with jobs.
  4. Generate and distribute reports as requested by the department manager and/or product support engineer.
  5. Perform general administrative tasks related to invoices and managing service schedules.

Work Environment

This role is based in Africa, South Africa, at 80 Otto Volek Road, Pinetown, South Africa.


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