Front Office Receptionist Host

3 days ago


Cape Town, Western Cape, South Africa Hyatt Group Full time

Welcome to the Hyatt Regency Cape Town, a dynamic and growing hotel where we pride ourselves on delivering exceptional customer service and creating a warm welcome for our guests.

We are seeking a skilled Front Office Receptionist/Host to join our team, someone who can manage incoming calls, redirect them as needed, take messages, and provide basic information to callers in a professional and friendly manner.

This role involves checking guests in and out of the hotel, maintaining accurate records, and managing administrative tasks. You will also be responsible for addressing any special needs or requests from guests during their stay, handling reservations, inquiries, and guest concerns promptly, and coordinating with housekeeping and other departments to ensure seamless guest experiences.

To succeed in this role, you will need a minimum of 2 years' experience as a receptionist within the hospitality industry, strong communication and interpersonal skills, strong organizational abilities and attention to detail, proficiency in OPERA, and flexibility to work shifts, including weekends and public holidays.



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