Social Media Support Specialist

4 days ago


Randburg, Gauteng, South Africa Betway Africa Full time
Deliver Exceptional Customer Experiences as a Social Media Support Specialist

We're a leading online gaming company, committed to delivering world-class customer experiences. As a Social Media Support Specialist, you'll play a key role in ensuring that our customers have a positive interaction with our brand on social media. You'll respond to customer inquiries, resolve issues, and provide excellent support via social media channels.

Your responsibilities will include:
  • Providing timely and effective responses to customer inquiries and comments on social media.
  • Resolving customer complaints and issues in a professional and courteous manner.
  • Collaborating with cross-functional teams to develop and implement social media strategies.
  • Analyzing social media metrics to inform future strategy and optimization.

Requirements for this role include:
  • A minimum of 2 years' experience in a customer-facing role, preferably in a contact centre or similar environment.
  • Diploma/Degree in a related field or equivalent experience.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Familiarity with social media management tools and platforms.

We offer a great variety of personal and professional benefits to help you thrive at Betway Africa. This includes:
  • We're dedicated to your supergrowth. Our comprehensive learning and development programmes give you a range of resources and opportunities to expand your skills and advance your career.
  • Your hard work and achievements won't go unnoticed. Our innovative Performance Tool ensures you receive regular, constructive feedback, helping you to continuously improve and reach your full potential.


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