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Digital Customer Engagement Specialist

1 week ago

Randburg, Gauteng, South Africa Osiris Trading Full time
About Us

Osiris Trading is a leading digital gaming company, part of the NYSE-listed Super Group. Our expertise lies in marketing, customer service, and technology. We're committed to delivering exceptional experiences for our customers.

Job Overview

We're seeking a highly skilled and motivated individual to join our team as a Social Media Customer Care Agent. As a key member of our contact centre, you'll provide world-class customer care to prospective clients within our social media environments.

Key Responsibilities:
  1. Provide exceptional customer support via social media channels, ensuring timely and effective resolution of client inquiries.
  2. Manage multiple social media platforms, creating engaging content that enhances brand awareness and drives customer engagement.
  3. Analyse customer feedback and concerns, identifying areas for improvement and providing actionable insights to inform business decisions.
  4. Liaise with senior agents and floor managers to convey critical issues or complaints affecting the business, clients, or stakeholders.
Requirements

To succeed in this role, you'll need:

  • Strong understanding of social media platforms, including Facebook, Instagram, YouTube, and Twitter.
  • Minimum 2 years' experience in customer service or a related field.
  • Diploma or degree in a relevant field.
  • Excellent verbal and written communication skills, with the ability to convey complex ideas clearly and effectively.
  • Ability to work collaboratively in cross-functional teams, prioritising shared goals.
Benefits

We offer a range of benefits to support your growth and well-being, including:

  • A comprehensive learning and development programme to enhance your skills and advance your career.
  • A Performance Tool that provides regular feedback and opportunities for continuous improvement.
  • Access to an Employee Assistance programme offering various benefits for you and your family.