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Senior Technical Consultant

4 weeks ago


Centurion, Gauteng, South Africa Red Ember Full time
Job Title: Senior Technical Consultant

The Senior Technical Consultant is a key role within our team, responsible for delivering exceptional technical expertise to our clients. This position requires a deep understanding of Sage 300 People and Premier, as well as excellent communication and problem-solving skills.

Key Responsibilities:
  • Implement and maintain Sage 300 People and Premier solutions in multiple environments.
  • Assist with upgrades and migrations on various Sage products.
  • Monitor hosting environments and work closely with hosting service providers to troubleshoot issues and ensure compliance with customer SLAs.
  • Provision and maintain databases and application systems.
  • Provide technical support and assistance to internal and external customers.
  • Service monthly technical SLAs for customers.
  • Participate in technical and requirement gathering meetings and calls.
  • Participate in project meetings to support resolution of complex issues.
  • Create and maintain documentation for complex designs.
  • Analyze technical feasibility and propose deployment solutions to meet customer requirements.
  • Create and share best practice recommendations with customers, ensuring an optimal use of the software.
  • Perform technical and security reviews and advise on remediation actions.
  • Create knowledge sharing initiatives for the upskilling of customers and colleagues.
  • Provide telephonic and email support (technical aspects) of the Sage VIP applications.
  • Case logging and tracking with follow-up with clients to keep them informed of progress of their query and possible resolution time.
  • Proactively engage in self-learning and ensure up-to-date knowledge of relevant 300 People and Premier product-based certification.
  • Grow hosting business and provide assistance in migration to a cloud hosting strategy (Azure).
  • Work with IT Service Providers to maintain test environments.
  • Work with Integration & Reporting & Analytics Teams to deploy solutions and troubleshoot issues.
  • Provide regular communication and feedback to users with regards to their problems.
  • Complete, diligent, and up-to-date admin, timesheets, and reports handed in on time.
Requirements:
  • Degree-level qualification and/or equivalent.
  • Certification in Sage 300 People.
  • Certification in Sage Premier.
  • Experience in deploying and supporting Sage 300 People ESS and Sage Self-Service (Premier).
  • Experience in managing hosted customer applications (physical server and Azure).
  • Client consulting experience.
  • Knowledge of payroll and/or HR, preferred but not essential.
  • And/or equivalent IT skills qualifications (MSCA, Cisco, etc.).

Technical Knowledge:

  • Sage 300 People, Premier, and ESS technical expertise.
  • Active Directory (including AAD), OAuth, SAML.
  • DNS & DHCP.
  • Internet Information Services.
  • Azure Cloud Hosting.
  • MS SQL (2008 & higher).
  • SSIS & SSRS.
  • Networking skills.
  • MS Exchange experience.
  • Remote Desktop & VPNs.

Competencies:

  • Excellent communication and influencing skills.
  • Professional acumen.
  • Team player with a passion for work.
  • Multi-tasking and ability to work on multiple projects.
  • Independent thinker and self-starter.
  • Self-motivated and proactive.
  • Service-oriented.
  • Customer and quality-focused.
  • Collaboration with internal and external stakeholders.
  • Time management and ability to meet deadlines.
  • Problem-solving and troubleshooting skills.
  • Assertive and confident.
  • Diplomatic and tactful.
  • Tenacity and drive under pressure.
  • Strong documentation skills.
  • Effective handling of confidential information according to policies and legislation.