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Senior Technical Consultant
4 weeks ago
The Senior Technical Consultant is a key role within our team, responsible for delivering exceptional technical expertise to our clients. This position requires a deep understanding of Sage 300 People and Premier, as well as excellent communication and problem-solving skills.
Key Responsibilities:- Implement and maintain Sage 300 People and Premier solutions in multiple environments.
- Assist with upgrades and migrations on various Sage products.
- Monitor hosting environments and work closely with hosting service providers to troubleshoot issues and ensure compliance with customer SLAs.
- Provision and maintain databases and application systems.
- Provide technical support and assistance to internal and external customers.
- Service monthly technical SLAs for customers.
- Participate in technical and requirement gathering meetings and calls.
- Participate in project meetings to support resolution of complex issues.
- Create and maintain documentation for complex designs.
- Analyze technical feasibility and propose deployment solutions to meet customer requirements.
- Create and share best practice recommendations with customers, ensuring an optimal use of the software.
- Perform technical and security reviews and advise on remediation actions.
- Create knowledge sharing initiatives for the upskilling of customers and colleagues.
- Provide telephonic and email support (technical aspects) of the Sage VIP applications.
- Case logging and tracking with follow-up with clients to keep them informed of progress of their query and possible resolution time.
- Proactively engage in self-learning and ensure up-to-date knowledge of relevant 300 People and Premier product-based certification.
- Grow hosting business and provide assistance in migration to a cloud hosting strategy (Azure).
- Work with IT Service Providers to maintain test environments.
- Work with Integration & Reporting & Analytics Teams to deploy solutions and troubleshoot issues.
- Provide regular communication and feedback to users with regards to their problems.
- Complete, diligent, and up-to-date admin, timesheets, and reports handed in on time.
- Degree-level qualification and/or equivalent.
- Certification in Sage 300 People.
- Certification in Sage Premier.
- Experience in deploying and supporting Sage 300 People ESS and Sage Self-Service (Premier).
- Experience in managing hosted customer applications (physical server and Azure).
- Client consulting experience.
- Knowledge of payroll and/or HR, preferred but not essential.
- And/or equivalent IT skills qualifications (MSCA, Cisco, etc.).
Technical Knowledge:
- Sage 300 People, Premier, and ESS technical expertise.
- Active Directory (including AAD), OAuth, SAML.
- DNS & DHCP.
- Internet Information Services.
- Azure Cloud Hosting.
- MS SQL (2008 & higher).
- SSIS & SSRS.
- Networking skills.
- MS Exchange experience.
- Remote Desktop & VPNs.
Competencies:
- Excellent communication and influencing skills.
- Professional acumen.
- Team player with a passion for work.
- Multi-tasking and ability to work on multiple projects.
- Independent thinker and self-starter.
- Self-motivated and proactive.
- Service-oriented.
- Customer and quality-focused.
- Collaboration with internal and external stakeholders.
- Time management and ability to meet deadlines.
- Problem-solving and troubleshooting skills.
- Assertive and confident.
- Diplomatic and tactful.
- Tenacity and drive under pressure.
- Strong documentation skills.
- Effective handling of confidential information according to policies and legislation.