Senior Technical Consultant

3 weeks ago

Centurion, Gauteng, South Africa Red Ember Recruitment (PTY) Ltd Full time
Job Description

The Senior Technical Consultant is a key role within our organization, responsible for delivering Sage 300 People and Premier application assistance according to best practices. This includes supporting complex presales, implementations, and support escalations.

As a Senior Technical Consultant, you will work closely with Project Managers, Payroll & HR Consultants, Reporting & Integration Specialists, Sales, and customer project and IT teams to provide the best solutions within scope and budget. You will act as a solution and technical expert to define solutions and ensure the best design and quality standards are applied on implementations.

Key Responsibilities:

  • Implement and Maintain Sage 300 People, Premier and ESS Solutions in Multiple Environments.
  • Assist with upgrade and migrations on various Sage products.
  • Monitor hosting environments and work closely with hosting service provider to troubleshoot issues and ensure compliance with customer SLA.
  • Provision and maintain databases and application systems.
  • Provide Technical support and assistance to internal and external customers.
  • Service monthly technical SLA customer.
  • Occasionally participate in technical and requirement gathering meetings and calls.
  • Participate in project meetings to support resolution of complex issues.
  • Create and maintain documentation for complex designs.
  • Analyse technical feasibility and propose deployment solutions to meet customer requirements.
  • Create and share best practice recommendations with customers, ensuring an optimal use of the software.
  • Perform technical and security reviews and advise on remediation actions.
  • Create knowledge sharing initiatives for the upskilling of customers and colleagues.
  • Telephonic and email support (technical aspects) of the Sage VIP applications.
  • Case logging and tracking with follow-up with clients to keep them informed of progress of their query and possible resolution time.
  • Proactive on self-learning and ensure up to date with relevant 300 People and Premier ESS product-based certification.
  • Grow hosting business and provide assist in migration to a cloud hosting strategy (Azure).
  • Work with IT Service Provider to maintain test environments.
  • Work with Integration & Reporting & Analytics Teams to deploy solutions and troubleshoot issues.
  • Provide regular communication and feedback to users with regards to their problems.
  • Complete, diligent and up to date admin, timesheets and reports handed in on time.
Requirements

Qualifications & Experience:

  • Degree level qualification and / or equivalent (preferred).
  • Certification in Sage 300 People.
  • Certification in Sage Premier.
  • Experience in deploying and supporting Sage 300 People ESS and Sage Self Service (Premier).
  • Experience in managing hosted customer applications (physical server and Azure).
  • Client consulting experience.
  • Knowledge of payroll and/or HR, preferred but not essential.
  • And/or Equivalent IT Skills Qualifications (MSCA, Cisco etc.).

Technical knowledge:

  • Sage 300 People, Premier and ESS Technical expertise.
  • Active Directory (including AAD), OAuth, SAML.
  • DNS & DHCP.
  • Internet Information Services.
  • Azure Cloud Hosting.
  • MS SQL (2008 & higher).
  • SSIS & SSRS.
  • Networking skills.
  • MS Exchange experience.
  • Remote Desktop & VPN's

Competencies:

  • Excellent communication and influencing skills.
  • Professional acumen.
  • Team player with a passion for work.
  • Multi-tasking and ability to work on multiple projects.
  • Independent thinker and self-starter
  • Self-motivated and pro-active.
  • Service orientated.
  • Customer and quality focussed.
  • Collaboration with internal and external stakeholders.
  • Time management and ability to meet deadlines.
  • Problem solving and troubleshooting skills.
  • Assertive and confident.
  • Diplomatic and tactful.
  • Tenacity and drive under pressure.
  • Strong documentation skills.
  • Effective handling of confidential information according to policies and legislation.

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