Senior Technical Consultant
3 days ago
The Senior Technical Consultant is a key role within our organization, responsible for delivering Sage 300 People and Premier application assistance according to best practices. This includes supporting complex presales, implementations, and support escalations.
As a Senior Technical Consultant, you will work closely with Project Managers, Payroll & HR Consultants, Reporting & Integration Specialists, Sales, and customer project and IT teams to provide the best solutions within scope and budget. You will act as a solution and technical expert to define solutions and ensure the best design and quality standards are applied on implementations.
Key Responsibilities:
- Implement and Maintain Sage 300 People, Premier and ESS Solutions in Multiple Environments.
- Assist with upgrade and migrations on various Sage products.
- Monitor hosting environments and work closely with hosting service provider to troubleshoot issues and ensure compliance with customer SLA.
- Provision and maintain databases and application systems.
- Provide Technical support and assistance to internal and external customers.
- Service monthly technical SLA customer.
- Occasionally participate in technical and requirement gathering meetings and calls.
- Participate in project meetings to support resolution of complex issues.
- Create and maintain documentation for complex designs.
- Analyse technical feasibility and propose deployment solutions to meet customer requirements.
- Create and share best practice recommendations with customers, ensuring an optimal use of the software.
- Perform technical and security reviews and advise on remediation actions.
- Create knowledge sharing initiatives for the upskilling of customers and colleagues.
- Telephonic and email support (technical aspects) of the Sage VIP applications.
- Case logging and tracking with follow-up with clients to keep them informed of progress of their query and possible resolution time.
- Proactive on self-learning and ensure up to date with relevant 300 People and Premier ESS product-based certification.
- Grow hosting business and provide assist in migration to a cloud hosting strategy (Azure).
- Work with IT Service Provider to maintain test environments.
- Work with Integration & Reporting & Analytics Teams to deploy solutions and troubleshoot issues.
- Provide regular communication and feedback to users with regards to their problems.
- Complete, diligent and up to date admin, timesheets and reports handed in on time.
Qualifications & Experience:
- Degree level qualification and / or equivalent (preferred).
- Certification in Sage 300 People.
- Certification in Sage Premier.
- Experience in deploying and supporting Sage 300 People ESS and Sage Self Service (Premier).
- Experience in managing hosted customer applications (physical server and Azure).
- Client consulting experience.
- Knowledge of payroll and/or HR, preferred but not essential.
- And/or Equivalent IT Skills Qualifications (MSCA, Cisco etc.).
Technical knowledge:
- Sage 300 People, Premier and ESS Technical expertise.
- Active Directory (including AAD), OAuth, SAML.
- DNS & DHCP.
- Internet Information Services.
- Azure Cloud Hosting.
- MS SQL (2008 & higher).
- SSIS & SSRS.
- Networking skills.
- MS Exchange experience.
- Remote Desktop & VPN's
Competencies:
- Excellent communication and influencing skills.
- Professional acumen.
- Team player with a passion for work.
- Multi-tasking and ability to work on multiple projects.
- Independent thinker and self-starter
- Self-motivated and pro-active.
- Service orientated.
- Customer and quality focussed.
- Collaboration with internal and external stakeholders.
- Time management and ability to meet deadlines.
- Problem solving and troubleshooting skills.
- Assertive and confident.
- Diplomatic and tactful.
- Tenacity and drive under pressure.
- Strong documentation skills.
- Effective handling of confidential information according to policies and legislation.
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