Senior Technical Consultant

3 days ago

Centurion, Gauteng, South Africa Red Ember Full time

The Senior Technical Consultant at Red Ember is a key role responsible for delivering Sage 300 People and Premier application assistance according to best practices. This includes supporting complex presales, implementations, and support escalations. The Consultant works closely with Project Managers, Payroll & HR Consultants, Reporting & Integration Specialists, Sales, and customer project and IT teams to provide the best solutions within scope and budget.

The Senior Technical Consultant is responsible for defining solutions and ensuring the best design and quality standards are applied on implementations. This includes the appropriate design, setup, configuration, customization, testing, delivery, documentation, and transition to support of the solution customers. They lead and/or participate in design sessions and workshops, in all relevant project meetings, and in any knowledge transfer with various other project stakeholders, internal and external.

The Senior Technical Consultant will mentor other consultants and assist with training internally as well as customer training. They are also involved in pre-sales to produce feasibility assessments and estimates to meet customer requirements. They proactively position value-added services with the customers throughout the sales and implementation processes.

Key Responsibilities:

  • Implement and Maintain Sage 300 People, Premier and ESS Solutions in Multiple Environments.
  • Assist with upgrade and migrations on various Sage products.
  • Monitor hosting environments and work closely with hosting service provider to troubleshoot issues and ensure compliance with customer SLA.
  • Provision and maintain databases and application systems.
  • Provide Technical support and assistance to internal and external customers.
  • Service monthly technical SLA customer.
  • Occasionally participate in technical and requirement gathering meetings and calls.
  • Participate in project meetings to support resolution of complex issues.
  • Create and maintain documentation for complex designs.
  • Analyse technical feasibility and propose deployment solutions to meet customer requirements.
  • Create and share best practice recommendations with customers, ensuring an optimal use of the software.
  • Perform technical and security reviews and advise on remediation actions.
  • Create knowledge sharing initiatives for the upskilling of customers and colleagues.
  • Telephonic and email support (technical aspects) of the Sage VIP applications.
  • Case logging and tracking with follow-up with clients to keep them informed of progress of their query and possible resolution time.
  • Proactive on self-learning and ensure up to date with relevant 300 People and Premier ESS product-based certification.
  • Grow hosting business and provide assist in migration to a cloud hosting strategy (Azure).
  • Work with IT Service Provider to maintain test environments.
  • Work with Integration & Reporting & Analytics Teams to deploy solutions and troubleshoot issues.
  • Provide regular communication and feedback to users with regards to their problems.
  • Complete, diligent and up to date admin, timesheets and reports handed in on time.

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