Service Desk Specialist

2 months ago


Midrand, Gauteng, South Africa Datacentrix Full time
Job Summary

We are seeking a highly skilled and experienced Service Desk Agent to join our team at Datacentrix. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities
  • Manage and resolve technical incidents and requests in a timely and efficient manner.
  • Communicate effectively with customers and internal stakeholders to ensure seamless issue resolution.
  • Collaborate with cross-functional teams to drive resolution and ensure customer satisfaction.
  • Develop and maintain a thorough understanding of our products and services to provide accurate and informed support.
  • Stay up-to-date with industry trends and best practices to continuously improve support processes and procedures.
Requirements
  • Proven experience in a service desk or technical support role.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Strong problem-solving and analytical skills.
  • Knowledge of IT service management principles and practices.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional support, we encourage you to apply for this exciting opportunity.


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