Service Desk Engineer

1 month ago


Midrand, Gauteng, South Africa Hire Resolve Full time

Hire Resolve is seeking a skilled Service Desk Engineer to support our client, a leading ICT solutions provider. Our client excels in designing, supporting, and managing robust IT infrastructures that drive business success. This role offers a unique opportunity to join a dynamic team dedicated to delivering top-tier IT support and solutions to a diverse range of clients.

If you are passionate about technology and thrive in fast-paced environments, we encourage you to apply and contribute to the continued success of our client's innovative IT services.

Key Responsibilities
  • Provide high-level service assurance to corporate clients within the Customer Services Operations Centre.
  • Support all technical aspects of Converged Network infrastructure, including MPLS and SDWAN.
  • Report incidents to relevant parties and maintain timely communication with clients regarding technical issues and fault resolutions.
  • Manage and update fault incidents in ITSM, ensuring follow-up with clients until incidents are fully resolved.
  • Collaborate across various organizational levels to ensure effective operations and incident resolution.
  • Handle incident resolution, service request management, fault diagnosis, troubleshooting, monitoring, and vendor management.
  • Deliver 1st line Service Desk support to clients.

Requirements

  • Emphasize first call resolution.
  • Perform daily system health checks to ensure all systems are operational.
  • Learn and understand the software used and supported by the organization.
  • Take full ownership of issues, ensuring they are resolved from start to finish.
  • Regularly update and address customer queries.
  • Conduct follow-ups after resolution to ensure complete issue resolution.
  • Possess a CCNA certification.
  • Have 3-5 years of experience, with at least 2 years in a networking environment and 1 year focused on service provider roles.
  • Alternatively, hold a Grade 12 qualification with valid CISCO certifications.

Benefits

  • Salary: negotiable

Contact Hire Resolve for your next career-changing move.

  • Apply for this role today, contact Carmen Schafer or Gustav Vogel at Hire Resolve or on LinkedIn
  • You can also visit the Hire Resolve website: hireresolve.us or email us your CV: itcareers@hireresolve.za.com

We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise.


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