Service Desk Engineer

3 weeks ago


Midrand, Gauteng, South Africa Hire Resolve Full time
Service Desk Engineer Opportunity

Hire Resolve is seeking a skilled Service Desk Engineer to join our client's dynamic team. Our client excels in delivering top-tier IT support and solutions to a diverse range of clients.

Key Responsibilities
  • Provide high-quality service assurance to corporate clients within the Customer Services Operations Centre.
  • Support all technical aspects of Converged Network infrastructure, including MPLS and SDWAN.
  • Report incidents to relevant parties and maintain timely communication with clients regarding technical issues and fault resolutions.
  • Manage and update fault incidents in ITSM, ensuring follow-up with clients until incidents are fully resolved.
  • Collaborate across various organizational levels to ensure effective operations and incident resolution.
  • Handle incident resolution, service request management, fault diagnosis, troubleshooting, monitoring, and vendor management.
  • Deliver 1st line Service Desk support to clients.
Requirements
  • Emphasize first call resolution.
  • Perform daily system health checks to ensure all systems are operational.
  • Learn and understand the software used and supported by the organization.
  • Take full ownership of issues, ensuring they are resolved from start to finish.
  • Regularly update and address customer queries.
  • Conduct follow-ups after resolution to ensure complete issue resolution.
  • Possess a CCNA certification.
  • Have 3-5 years of experience, with at least 2 years in a networking environment and 1 year focused on service provider roles.
  • Alternatively, hold a Grade 12 qualification with valid CISCO certifications.
What We Offer
  • Negotiable salary.

Contact Hire Resolve for your next career move.


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