Customer Service Engineer

4 weeks ago


Johannesburg, Gauteng, South Africa PANalytical (Proprietary) Limited Full time

Main Purpose of Job:

As a Customer Service Engineer at Malvern Panalytical, you will be responsible for providing technical support and maintenance services to customers in the African region. This includes on-site installations, commissioning, routine maintenance, repair, verification, and calibration of Malvern Panalytical's product lines.

Key Responsibilities:

  • Work independently and as part of the team to diagnose and solve customer instrument problems.
  • Provide operational training to customers on the safe and effective operation of Malvern Panalytical instrumentation.
  • Meet customer expectations for Malvern Panalytical Instruments' service.
  • Ensure accurate and timely documentation, including expense, installation, and maintenance reports.
  • Work closely with sales to promote Malvern Panalytical products and services.
  • Complete training and maintain knowledge and documentation relating to product portfolio.
  • Follow and promote Malvern Panalytical's/Customers' laboratory and safety practices.
  • Manage company assets, including spare parts stock/kits, company car, telephone, tools, literature, software, and computers.
  • Provide telephone support to customers.
  • Travel extensively to achieve the above.
  • Help grow customer satisfaction using standard KPIs.

Requirements:

  • Experience working with X-Ray based scientific instrumentation is an advantage.
  • National Diploma in Electronics, Electrical Engineering, or equivalent.
  • Strong team player with good communication and organizational skills.
  • Passion and drive to provide the highest level of customer satisfaction.
  • Analytical trouble shooting and problem-solving skills.
  • Demonstrable experience of working on customer sites.
  • Proven experience in a customer field service environment will count favorably.
  • Current, full RSA driving license.

Why Join Malvern Panalytical:

  • A fast learning curve in an exciting, challenging, and open environment.
  • Varied and interesting work, career development, and growth.
  • A vibrant and multicultural team of smart people.
  • Career development and growth.


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