Customer Service Engineer
4 weeks ago
Main Purpose of Job:
As a Customer Service Engineer at Malvern Panalytical, you will be responsible for providing technical support and maintenance services to customers in the African region. This includes on-site installations, commissioning, routine maintenance, repair, verification, and calibration of Malvern Panalytical's product lines.
Key Responsibilities:
- Work independently and as part of the team to diagnose and solve customer instrument problems.
- Provide operational training to customers on the safe and effective operation of Malvern Panalytical instrumentation.
- Meet customer expectations for Malvern Panalytical Instruments' service.
- Ensure accurate and timely documentation, including expense, installation, and maintenance reports.
- Work closely with sales to promote Malvern Panalytical products and services.
- Complete training and maintain knowledge and documentation relating to product portfolio.
- Follow and promote Malvern Panalytical's/Customers' laboratory and safety practices.
- Manage company assets, including spare parts stock/kits, company car, telephone, tools, literature, software, and computers.
- Provide telephone support to customers.
- Travel extensively to achieve the above.
- Help grow customer satisfaction using standard KPIs.
Requirements:
- Experience working with X-Ray based scientific instrumentation is an advantage.
- National Diploma in Electronics, Electrical Engineering, or equivalent.
- Strong team player with good communication and organizational skills.
- Passion and drive to provide the highest level of customer satisfaction.
- Analytical trouble shooting and problem-solving skills.
- Demonstrable experience of working on customer sites.
- Proven experience in a customer field service environment will count favorably.
- Current, full RSA driving license.
Why Join Malvern Panalytical:
- A fast learning curve in an exciting, challenging, and open environment.
- Varied and interesting work, career development, and growth.
- A vibrant and multicultural team of smart people.
- Career development and growth.
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