Field Service Engineer

4 weeks ago

Johannesburg, Gauteng, South Africa Abbott Full time

Make a Difference in Molecular Diagnostics

At Abbott, we're committed to advancing molecular testing solutions that guide life's most profound decisions. As a Field Service Engineer, you'll play a critical role in providing best-in-class customer experience to our clients.

Responsibilities:

  • Installation and implementation of new systems in current and new customers' sites.
  • Performing preventative maintenance interventions, including hardware and software upgrades and repair interventions on molecular instrumentation.
  • Troubleshoot application and instrumentation issues by telephone and on-site, logging and tracking complaints in Call Management Systems.
  • Providing on-site customer support for software and hardware upgrade training.
  • Closing cooperation with Application Support Specialists and the Commercial team to provide excellent customer service and support business growth.
  • Actively participating in Abbott Molecular conference calls, service summits, expert meetings, and workshops.
  • Providing primary service and support to the defined territory.
  • Providing backup service support outside of assigned territory as needed.
  • Maintaining and managing own tools and accessories needed to perform repairs and preventative maintenance, including timely validations of tools according to defined procedures.
  • Maintaining and managing own Spare Parts Field Service inventory kits according to defined procedures.
  • Reporting to Service Management, including spare part usage reports.
  • Representing Abbott in a professional manner.
  • Informing Service Management about prep usage of Abbott products.
  • Ensuring meeting service financial goals, including revenue and margin.
  • Responsible for increasing service revenue.
  • Developing and implementing value creation strategies, including comprehensive service sales in territory.

Requirements:

  • A tertiary qualification in Electrical Engineering, Biomedical Engineering, or related.
  • A minimum of 3 years' experience is required.
  • Must be based in KZN.
  • Preferably experience within the medical or diagnostics industry, having worked in the field as well.
  • Profound knowledge of managing budgets as well as service relevant processes, e.g., spare parts, material flow logistics, and complaint handling.
  • Excellent communication skills to build and maintain positive relationships with internal and external customers.
  • Ability to effectively solve customers' technical problems by phone, email, webinar, and in-person at a client site.
  • Outstanding customer care skills. A strong desire to work with customers to understand their needs and recommend Abbott solutions that accomplish their scientific goals.
  • Fluency in English language is a requirement, including the ability to write reports, technical documents, and analytical problem descriptions.
  • Other language skills will be a distinct advantage.
  • Must have a valid driver's license.

  • Field Service Engineer

    1 month ago

    Johannesburg, Gauteng, South Africa Ann Swann Personnel Full time

    Job Title: Field Service EngineerWe are seeking a highly skilled and experienced Field Service Engineer to join our team at Ann Swann Personnel. As a Field Service Engineer, you will be responsible for installing, configuring, and maintaining software systems for our clients.Key Responsibilities:Integration of New Software Solutions: Integrate new software...

  • Field Service Engineer

    4 weeks ago

    Johannesburg, Gauteng, South Africa Abbott Full time

    Job SummaryThis position is responsible for providing technical support to customers in the molecular diagnostics field. The Instrument Engineer will work out of the Abbott Molecular division, a leader in molecular diagnostics and the analysis of DNA, RNA, and proteins at the molecular level.Key ResponsibilitiesPerform local technical support on assigned...

  • Senior Field Service Engineer

    1 month ago

    Johannesburg, Gauteng, South Africa Alfa Laval Full time

    Job Title: Field Service Engineer - South AfricaAlfa Laval is seeking a highly skilled and experienced Field Service Engineer to join our team in Cape Town, South Africa. As a key member of our Service Operations Department, you will be responsible for providing technical support and maintenance services to our customers across the region.Key...

  • Field Service Technician

    2 weeks ago

    Johannesburg, Gauteng, South Africa Abbott Full time

    MAKE A DIFFERENCE WITH YOUR CAREER At Abbott, diverse ideas and expertise enable us to develop innovative solutions that improve people's lives. We are seeking a skilled Field Service Technician to provide exceptional customer support and ensure the smooth operation of our molecular diagnostics equipment. As a Field Service Technician, you will be...

  • Field Service Technician

    1 month ago

    Johannesburg, Gauteng, South Africa TOMRA Full time

    Job OverviewWe are seeking a highly skilled Field Service Engineer to join our team at TOMRA Food. As a key member of our field service team, you will play a pivotal role in ensuring the seamless operation of our cutting-edge food sorting systems.As a Field Service Engineer, you will be responsible for providing top-notch customer service, encompassing...

  • Field Engineer Specialist

    1 month ago

    Johannesburg, Gauteng, South Africa Pronel Personnel Full time

    Job Title: Junior Field EngineerWe are seeking a highly skilled and motivated Junior Field Engineer to join our team at Pronel Personnel. As a Junior Field Engineer, you will be responsible for maintaining strong client satisfaction metrics and ensuring that projects, service level agreements, and general interactions with clients are delivered and managed...

  • Field Service Engineer

    4 weeks ago

    Johannesburg, Gauteng, South Africa Abbott Full time

    At Abbott, we are committed to advancing molecular testing solutions that guide life's most profound decisions. As a Field Service Engineer - Molecular Diagnostics Specialist, you will play a critical role in providing best-in-class customer experience to our clients.Responsibilities include:Installation and implementation of new systems in current and new...

  • Field Service Engineer

    4 weeks ago

    Johannesburg, Gauteng, South Africa Abbott Full time

    Unlock Your Potential in Molecular DiagnosticsAt Abbott, we're committed to advancing molecular testing solutions that guide life's most profound decisions. As a Field Service Engineer, you'll play a critical role in providing best-in-class customer experience to our clients.Responsibilities:Installation and implementation of new systems in current and new...

  • Field Service Professional

    3 weeks ago

    Johannesburg, Gauteng, South Africa TOMRA Full time

    As a Field Service Engineer at TOMRA Food, you will play a pivotal role in ensuring the seamless operation of our cutting-edge food sorting systems. We are seeking a highly skilled and motivated individual to take on the challenge of providing top-notch customer service, encompassing commissioning, operation, testing, integration, optimisation,...

  • Industrial Field Service Specialist

    3 weeks ago

    Johannesburg, Gauteng, South Africa RMG Recruitment (Pty) Ltd Full time

    We are seeking a highly skilled Industrial Field Service Specialist to join our team at RMG Recruitment (Pty) Ltd.Job Summary:The successful candidate will be responsible for providing exceptional field service support to our clients across various industries, including food processing, automotive, chemical, and pharma.Key Responsibilities:Perform on-site...

  • Field Service Technician

    2 weeks ago

    Johannesburg, Gauteng, South Africa TOMRA Full time

    Job DescriptionRole OverviewTOMRA Food is seeking a skilled Field Service Engineer to join our team in South Africa. As a key member of our field service team, you will be responsible for ensuring the seamless operation of our cutting-edge food sorting systems.Key ResponsibilitiesDeliver field service work efficiently, meeting cost and time objectives.Ensure...

  • Field Service Professional

    2 weeks ago

    Johannesburg, Gauteng, South Africa Abbott Full time

    Make a Real Impact.Join Abbott’s Molecular Division, where diverse ideas and expertise drive life-changing solutions that help people live healthier lives.As a Field Service Professional, you will be responsible for delivering exceptional customer experiences, ensuring the successful installation and maintenance of our molecular instrumentation.Key...

  • Field Service Technician

    2 weeks ago

    Johannesburg, Gauteng, South Africa Ultra Personnel Full time

    Job Requirements:We are seeking a highly skilled Field Service Technician with extensive experience in diesel engine repair and maintenance, as well as hydraulic and electrical systems.Qualified Earthmoving Technician, Forklift Technician or Diesel Technician with HYDRAULICS experience is essential.4 - 5 years post qualification experience is required on...

  • Field Service Technician Intern Graduate

    1 month ago

    Johannesburg, Gauteng, South Africa Smith+Nephew Full time

    Join Our Team as a Field Service Technician Intern GraduateAt Smith+Nephew, we're committed to delivering innovative solutions that take the limits off living. As a Field Service Technician Intern Graduate, you'll play a crucial role in providing technical support to our customers, ensuring they get the most out of our cutting-edge technologies.Key...

  • Field Service Technician

    1 month ago

    Johannesburg, Gauteng, South Africa Staff Unlimited Recruitment Pty Ltd TA MPC Recruitment Group EC Full time

    Job Title: Field Service TechnicianJob Summary: We are seeking a highly skilled and experienced Field Service Technician to join our team at Staff Unlimited Recruitment Pty Ltd T/A MPC Recruitment Group EC. The successful candidate will be responsible for generating service repair sales for our workshops, on-site problem solving, and growing field service,...

  • Field Service Technician

    1 month ago

    Johannesburg, Gauteng, South Africa LMP RECRUIT Full time

    Job Title: Field Service Technician About the Role: We are seeking a highly skilled and experienced Field Service Technician to join our team at LMP RECRUIT. As a Field Service Technician, you will be responsible for the repair, maintenance, and servicing of electric and IC forklifts on customer sites and in our workshop. Key Responsibilities: * Repair...

  • Highly Skilled Field Service Engineer

    13 hours ago

    Johannesburg, Gauteng, South Africa LMP RECRUIT Full time

    Job OverviewLMP RECRUIT is seeking an experienced Field Service Technician to join our team. This is a fantastic opportunity for a skilled Millwright with an electrical background to work in the FMCG sector, visiting clients across Gauteng and providing exceptional service.

  • **Field Service Engineer**

    3 weeks ago

    Johannesburg, Gauteng, South Africa Bilnor Labour Full time

    Main Responsibilities:To perform services and breakdown repairs on clients' drill equipment at customer sites.To conduct on-the-job training of customer artisans during machine services and machine breakdowns.To promote customers' best practices for maintenance and services.To conduct regular audits of customers' machines.To check and recommend types of...

  • Field Application Engineer: Control Specialist

    1 month ago

    Johannesburg, Gauteng, South Africa Dynexity Full time

    Job Title: Field Application Engineer: ControlWe are seeking an experienced engineer with a strong background in networking and field application to join our team at Dynexity.Key Responsibilities:Design and implement PLC programming solutions for industrial control systemsDevelop and maintain SCADA systems for real-time monitoring and controlCollaborate with...

  • Field Service Engineer

    2 weeks ago

    Johannesburg, Gauteng, South Africa LMP RECRUIT Full time

    About the Role:We are seeking a highly skilled and experienced Forklift Maintenance Technician to join our team at LMP RECRUIT. As a key member of our operations team, you will be responsible for ensuring the reliability and efficiency of our material handling equipment.Maintaining and servicing forklifts and other material handling equipment to ensure they...