Field Service Engineer

17 hours ago

Johannesburg, Gauteng, South Africa Abbott Full time
Join Abbott's Team as a Field Service Engineer

At Abbott, we're committed to advancing molecular testing solutions that guide life's most profound decisions. As a Field Service Engineer, you'll play a critical role in providing best-in-class customer experience to our clients.

Key Responsibilities:
  • Installation and implementation of new systems in current and new customer sites.
  • Performing preventative maintenance interventions (Hardware and Software upgrades and repair interventions on molecular instrumentation)
  • Troubleshoot Application and Instrumentation by telephone and on site, complaint logging and tracking in Call Management Systems.
  • Providing on-site customer support for software and hardware upgrade training.
  • Closing cooperation with Application Support Specialists and the Commercial team to provide excellent customer service and support business growth.
  • Actively participating in Abbott Molecular conference calls, service summits, expert meetings and workshops.
  • Providing primary service and support to the defined territory.
  • Providing back-up service support outside of assigned territory as needed.
  • Maintaining and managing own tools and accessories needed to perform repairs and preventative maintenance. Including timely validations of tools according to defined procedures.
  • Maintaining and managing own Spare Parts Field Service inventory kits according to defined procedures.
  • Reporting to Service Management, including spare part usage report.
  • Representing Abbott in a professional manner.
  • Informing Service Management about prep happened in use of Abbott products.
  • Ensuring meeting service financial goals including revenue and margin
  • Responsible for increasing service revenue
  • Developing and implementing value creation strategies including comprehensive service sales in territory
Requirements:
  • A tertiary qualification in Electrical Engineering, Biomedical Engineering or related
  • A minimum of 3 years' experience is required
  • Must Be based inJohannesburg
  • Preferably experience within the medical or diagnostics industry, having worked in the field as well.
  • Profound knowledge of managing budgets as well as service relevant processes, e.g. spare parts, material flow logistics and complaint handling
  • Excellent communication skills to build and maintain positive relationships with internal and external customers.
  • Ability to effectively solve customers' technical problems by phone, email, webinar and in person at a client site. 
  • Outstanding customer care skills. A strong desire to work with customers to understand their needs and recommend Abbott solutions that accomplish their scientific goals.
  • Fluency in English language is a requirement, including the ability to write reports, technical documents and analytical problem descriptions.
  • Other language skills will be a distinct advantage.
  • Must have a valid driver's license

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