Senior Quality Assurance Lead

1 day ago


Cape Town, Western Cape, South Africa WNS Global Services Full time

At WNS Global Services, we are seeking a skilled Senior Quality Assurance Lead to join our team. As a key member of our quality assurance team, you will be responsible for leading a team of quality assessors in providing reports, feedback, analysis, insights, and trends to stakeholders according to agreed standards.

This is a challenging and rewarding role that requires a strong analytical mind set, proficiency in communication skills, and the ability to work effectively in a team environment. The ideal candidate will have a minimum of 24 months' contact centre experience in quality assurance management and a Lean Six Sigma certification (yellow/green belt) would be beneficial.

The successful candidate will be responsible for delivering 'Next-Gen' Quality by consistently raising the bar on service-delivery standards and enabling low-risk and zero-surprises BAU. They will ensure best use of systems and technology to deliver effectively and efficiently and guarantee that the quality team's outputs meet stakeholder expectations in terms of quality, compliance, accuracy, and targets.

In addition to their technical skills and experience, the successful candidate will possess excellent leadership and people management skills, with the ability to manage quality boot camps for new employees, facilitate continuous improvement initiatives within the team, and foster a spirit of continuous learning and collaboration across the team.

We offer a competitive salary range of $60,000 - $80,000 per annum, depending on experience and qualifications. We also offer a range of benefits, including opportunities for professional development and career growth, a dynamic and supportive work environment, and a comprehensive compensation package.

If you are a motivated and results-driven individual who is passionate about delivering high-quality results and contributing to the success of our organization, we encourage you to apply for this exciting opportunity.



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