Senior Quality Assurance Specialist

4 hours ago


Cape Town, Western Cape, South Africa Network Recruitment Full time

Lead Quality Assurance and Support

Network Recruitment seeks a highly skilled Senior Quality Assurance Specialist to lead our QA and support teams. As a key member of our organization, you will be responsible for developing and implementing QA strategies, processes, and best practices to ensure product quality.

Main Responsibilities:

  • Lead and mentor the QA and support teams, fostering a culture of continuous improvement and collaboration.
  • Develop and implement QA strategies, processes, and best practices to ensure product quality.
  • Oversee testing efforts, including automated and manual testing, to ensure thorough coverage and defect resolution.
  • Collaborate with development and product teams to understand requirements and ensure alignment with quality standards.
  • Monitor and analyze support metrics to enhance customer satisfaction and operational efficiency.
  • Provide training and guidance to team members on QA methodologies and support processes.
  • Act as the main point of contact for escalated support issues, driving resolution and ensuring timely communication with stakeholders.

Requirements:

  • Bachelor's Degree in Computer Science, Information Technology, or a related field.
  • 5 years of experience in software quality assurance and support, with at least 2 years in a leadership role.
  • Strong knowledge of QA methodologies, tools, and automated testing frameworks.
  • Excellent analytical and problem-solving skills.
  • Proven ability to manage multiple projects and priorities effectively.
  • Strong communication and interpersonal skills, with a customer-centric approach.


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