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IT Service Delivery Manager
1 month ago
At South Cape Recruitment, we are seeking a highly skilled and experienced IT Service Delivery Manager to lead our team in delivering exceptional service to our clients.
About the RoleThis is a strategic leadership role that requires a strong understanding of IT service delivery, project management methodology, and enterprise business processes. The ideal candidate will have a proven track record of managing large-scale IT services, with a focus on customer satisfaction and stakeholder management.
Key Responsibilities- Develop and implement effective IT service delivery strategies to meet business objectives
- Lead a team of IT professionals to deliver high-quality services to clients
- Collaborate with cross-functional teams to ensure seamless service delivery
- Analyze and resolve complex technical issues to minimize downtime and optimize performance
- Communicate effectively with stakeholders at all levels to ensure alignment and buy-in
- Bachelor's degree in Computer Science, Information Technology, or related field
- Minimum 8-12 years' experience in managing IT service delivery for large-scale BPO operations
- Proven expertise in ITIL / ITSM and project management methodologies
- Strong understanding of enterprise business processes and service delivery models
- Excellent leadership and communication skills, with ability to work in a fast-paced environment
We offer a competitive salary package, including a base salary of $120,000 per year, plus benefits and bonuses based on performance. Our comprehensive benefits package includes health insurance, retirement savings plan, and paid time off.
