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Academic Support Coordinator

2 weeks ago

East London, Eastern Cape, South Africa Global Banking School Full time
About the Role

We are seeking an experienced and skilled Senior Student Success Tutor to lead our team of SSTs. The successful candidate will have a proven track record of delivering high-quality student services and will be responsible for ensuring the effective management of the team.

Key Responsibilities:
  • Lead a team of SSTs to deliver exceptional student services across one or more academic levels.
  • Develop and implement strategies to improve student engagement and satisfaction.
  • Collaborate with the Head to ensure the team is equipped with the necessary resources and support to achieve its goals.
  • Monitor and evaluate the effectiveness of the team's performance and make recommendations for improvement.
  • Communicate effectively with students, staff, and stakeholders to promote a positive and supportive learning environment.
Requirements:
  1. Educated to degree level or equivalent experience in a front-facing customer service role or academic student support role in academic institutions.
  2. A strongly developed sense of service delivery and customer/student focused approach.
  3. Strong leadership and management skills, with the ability to motivate and inspire a team.
  4. Excellent communication and interpersonal skills, with the ability to build strong relationships with students, staff, and stakeholders.
  5. Ability to work under pressure and meet deadlines, while maintaining a high level of accuracy and attention to detail.

This role requires a highly motivated and organized individual who is able to work effectively in a fast-paced environment.