Social Media Support Specialist

2 months ago


Cape Town, Western Cape, South Africa CallForce Full time

Job Title: Social Media Support Specialist

Job Summary:

We are seeking a highly skilled Social Media Support Specialist to join our team at CallForce. As a Social Media Support Specialist, you will be responsible for delivering exceptional customer experiences by assisting customers in resolving queries via all social media platforms.

Key Responsibilities:

  • Provide high-quality customer service and support via social media platforms.
  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Work closely with the customer service team to ensure seamless communication and issue resolution.
  • Develop and maintain a deep understanding of our products and services to provide accurate and helpful information to customers.
  • Collaborate with the marketing team to develop and implement social media strategies that drive engagement and customer satisfaction.

Requirements:

  • Matric/NQF Level 4 Equivalent
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Strong problem-solving and analytical skills
  • Previous experience in customer service or a related field is advantageous

What We Offer:

  • A competitive hourly rate of R35 per hour for the first 3 months' probation
  • A basic salary of R7,000.00 per month once deemed competent
  • A rotational schedule with 2 weekends on and 2 weekends off based on operational requirements


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