Customer Service and Social Media Specialist
2 days ago
About the Job
We are seeking a skilled Customer Service and Social Media Specialist to join our team at CallForce in Cape Town. As a key member of our operations, you will be responsible for delivering exceptional customer experiences through social media platforms.
Key Responsibilities:
- Provide high-quality customer service via social media platforms such as Facebook, Twitter, and Instagram.
- Respond promptly to customer inquiries, resolving issues efficiently and effectively.
- Manage and escalate customer queries, ensuring a smooth resolution process.
- Assist in maintaining a positive online reputation by providing excellent customer support.
- Collaborate with colleagues to ensure seamless communication and issue resolution.
- Submit regular reports on customer interactions, progress, and statistics.
- Process customer data, escalated incidents, and ticket information accurately.
Requirements:
- Matric/NQF Level 4 Equivalent qualification or equivalent experience.
- Excellent written and verbal communication skills.
- Strong typing skills and proficiency in social media platforms.
- Previous customer service and social media experience is advantageous.
- Leadership and teamwork skills, with the ability to work under pressure.
- Good presentation skills, both verbally and written.
Compensation and Benefits:
The successful candidate will receive a competitive hourly rate of R35 per hour for the first three months' probationary period. Upon completion of this period, they will be eligible for a basic salary of R7,000.00 per month.
Working Conditions:
The role requires a rotational schedule from 06:00 to 22:00, Monday to Sunday (2 weekends on and 2 weekends off based on operational requirements) – 365 days a year, including public holidays.
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