Customer Service and Social Media Specialist

2 days ago


Cape Town, Western Cape, South Africa CallForce Full time

About the Job

We are seeking a skilled Customer Service and Social Media Specialist to join our team at CallForce in Cape Town. As a key member of our operations, you will be responsible for delivering exceptional customer experiences through social media platforms.

Key Responsibilities:

  • Provide high-quality customer service via social media platforms such as Facebook, Twitter, and Instagram.
  • Respond promptly to customer inquiries, resolving issues efficiently and effectively.
  • Manage and escalate customer queries, ensuring a smooth resolution process.
  • Assist in maintaining a positive online reputation by providing excellent customer support.
  • Collaborate with colleagues to ensure seamless communication and issue resolution.
  • Submit regular reports on customer interactions, progress, and statistics.
  • Process customer data, escalated incidents, and ticket information accurately.

Requirements:

  • Matric/NQF Level 4 Equivalent qualification or equivalent experience.
  • Excellent written and verbal communication skills.
  • Strong typing skills and proficiency in social media platforms.
  • Previous customer service and social media experience is advantageous.
  • Leadership and teamwork skills, with the ability to work under pressure.
  • Good presentation skills, both verbally and written.

Compensation and Benefits:

The successful candidate will receive a competitive hourly rate of R35 per hour for the first three months' probationary period. Upon completion of this period, they will be eligible for a basic salary of R7,000.00 per month.

Working Conditions:

The role requires a rotational schedule from 06:00 to 22:00, Monday to Sunday (2 weekends on and 2 weekends off based on operational requirements) – 365 days a year, including public holidays.



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