MS Engineer L1: IT Infrastructure Specialist

2 months ago

Sandton, South Africa Dimension Data Full time
Job Summary

We are seeking a highly skilled MS Engineer L1 to join our team at Dimension Data. As a key member of our technical support team, you will be responsible for providing exceptional service to our clients by ensuring the smooth operation of their IT infrastructure and systems.

Key Responsibilities
  • Incident Management: Proactively identify, investigate, and resolve technical incidents and problems to restore service to clients.
  • Communication: Effectively communicate complex technical issues to a broad range of customers, escalating if necessary.
  • Monitoring: Supervise real-time alarms and events on various platforms to prevent incidents.
  • Consultation: Attend to consults and claims related to monitoring and incident management.
  • Problem-Solving: Take ownership of customer issues and see problems through to resolution.
  • Change Management: Execute standard changes for customer request fulfillment.
  • Collaboration: Support upper Tiers in the deployment of new solutions and participate in architecture and software development activities.
  • Technical Expertise: Utilize coding languages or scripting methodologies to solve problems with custom workflows.
Requirements
  • Education: Diploma, degree, or relevant qualification in IT/Computing.
  • Certifications: Up-to-date and relevant ITIL certification, DevOps experience, and certifications in Microsoft, Azure, AWS, and Linux.
  • Experience: 3-5 years of experience in Linux, 1-2 years of experience in AWS and Azure, and Cisco Certified Network Associate (CCNA) and Cisco Certified Network Professional (CCNP) certifications.
Desirable Skills
  • Unix Knowledge: Sound knowledge and understanding of Unix.

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