MS Base OS Engineer L1

2 months ago

Sandton, South Africa Dimension Data Full time
Job Summary

We are seeking a highly skilled and experienced Base OS Engineer L1 to join our team at Dimension Data. As a key member of our engineering team, you will be responsible for ensuring the smooth operation of our clients' infrastructure and providing top-notch technical support.

Key Responsibilities
  • Configure, install, test, and operate assigned infrastructure at client sites, ensuring that software is installed and configured according to client requirements.
  • Provide end-user computing support to clients, including provisioning, asset management, monitoring, implementation, troubleshooting, and support for end-user computing operations and related infrastructure.
  • Identify problems and errors prior to or when they occur, and log all such incidents in a timely manner with the required level of detail.
  • Take full ownership for managing incidents to resolution within service level conditions.
  • Perform level 1 server and network troubleshooting, server rack mounting, and cable patching/management.
  • Provide telephonic support to clients when required and update relevant systems as per Dimension Data and/or client procedures.
  • Perform necessary handover procedures in cases where shift work is required.
  • Produce breach and other reports to identify failures and shortcomings.
  • Own the ITSM incident value chain, connect with, and engage colleagues to ensure accelerated updates into ITSM, call closure, and feedback to clients.
  • Update all client documentation when required (SOPs, work instructions, build guides, and designs).
  • Update ITSM/client's knowledge base with lessons learned and insights into recurring incidents and system-related errors.
  • Review results of daily checks and action deviations and faults accordingly.
  • Logging, tracking, and updating of vendor service requests.
  • Attend client CAB meetings.
  • Keep up to date with industry changes and vendor best practices.
  • Manage client firmware levels for respective technologies.
Requirements
  • NQF Level 5
  • MCTS 2012
  • MCSA 2012/2016/2019
  • ITIL V3 Foundation
  • Kepner Tregoe Fundamentals
  • Azure Fundamentals (further cloud qualifications are advantageous)
  • Intermediate to high-level scripting capabilities (PowerShell)
  • Good report writing in Excel and Word
  • Achieve +70% on technical assessment for L1
  • 5 years' work experience
Skills and Knowledge
  • Demonstrate solution and service knowledge
  • Possess sound knowledge of communications infrastructure and systems
  • Demonstrate problem analysis and solution formulation skills
  • Demonstrate learning and service orientation
  • Demonstrate excellent attention to detail
  • Demonstrate proactive management
  • Extensive knowledge and experience including configuration and implementation
  • Strong general knowledge of networking, IT systems, security, servers, and firewalls
Attributes
  • Demonstrate the ability to adapt to change and to think innovatively
  • Display good verbal and written communication ability
  • Demonstrate the ability to engage with a variety of stakeholders
  • Possess good planning and time management ability
  • Demonstrate the ability to cope under pressure
  • Passionate about enterprise-level IT solutions with a limitless willingness to learn

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