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Senior Operations Coordinator
2 months ago
Profile Personnel is seeking an experienced Assistant Manager to join their team. As a key member of the team, you will be responsible for the smooth running of daily operations, including managing inventory, overseeing staff schedules, and handling customer inquiries or complaints.
Key responsibilities include:
- Operational Support
- Manage daily operations, ensuring smooth running of tasks, and overseeing staff schedules.
- Address operational issues and resolve conflicts within the team or with customers.
- Team Management
- Supervise staff, ensuring they adhere to company policies and procedures.
- Assist in setting goals for team members, provide feedback, and support their development through coaching and mentoring.
- Administrative Duties
- Maintain records of sales, inventory, and other relevant metrics.
- Assist in preparing reports for the Manager or higher-ups.
- Customer Service
- Engage with customers to ensure a high level of satisfaction and address any issues that may arise.
- Gather customer feedback to help improve service and operations.
- Strategic Support
- Assist in implementing business strategies and initiatives developed by upper management.
- Take on specific projects or tasks as directed by the Manager to support organizational goals.
The ideal candidate will have:
- Leadership and Communication
- Ability to motivate and guide a team, often stepping in as a leader in the Manager's absence.
- Strong verbal and written communication skills for effective interaction with team members, customers, and other stakeholders.
- Problem-Solving
- Ability to analyse situations, identify problems, and implement solutions effectively.
- Organizational Skills
- Capable of juggling multiple tasks and prioritizing responsibilities to ensure smooth operations.
- Focused on maintaining high standards and accuracy in all aspects of the role.
Please forward your CV and supporting documentation to Caree-Lee@profilepersonnel.co.za. If you do not hear from us within 14 days, please consider your application unsuccessful for this vacancy.
