Senior Operations Coordinator

2 days ago


East London, Eastern Cape, South Africa Fidelity Services Group Full time
Fidelity Services Group Job Opportunity

We are seeking a skilled Senior Operations Coordinator to join our team in East London.

About the Role:

  • The incumbent will be responsible for collecting quotes for allocated areas, checking that quotes are on Listener, and assigning quotes to technicians.
  • Prioritizing calls to optimize traveling time for technicians, scheduling jobs efficiently according to capacity and geographic location (Servicing and Installations).
  • Contacting clients to schedule appointments and confirm times, including telephone technical bookings and control room booking sheets.
  • Assisting sales in booking technicians, voiding aged jobs, and providing pipeline figures of installations.
  • Coordinating with the Technical Manager to allocate tasks to technicians, following up on top 20, low bat, and overactive lists, resolving queries related to scheduling immediately.
  • Providing technical assistance to clients, ensuring department efficiency by assisting in relieving team members in their absence.
  • Ordering, issuing, and controlling stock, as well as assisting with stock takes and administrative/management tasks.

Key Responsibilities:

  • Collecting quotes for allocated areas and checking they are on Listener.
  • Assigning quotes to technicians and prioritizing calls to optimize travel time.
  • Scheduling jobs efficiently, contacting clients to schedule appointments, and confirming times.
  • Assisting sales in booking technicians and voiding aged jobs.
  • Providing pipeline figures of installations and coordinating with the Technical Manager.
  • Following up on top 20, low bat, and overactive lists, and resolving queries related to scheduling.

Requirements:

  • Grade 12 or equivalent qualification.
  • Excellent verbal and written communication skills.
  • Minimum of 2 years admin background experience.
  • Computer literacy – MS Office.
  • Experience with Listener – advantageous.

Estimated Salary: R120,000 - R150,000 per annum depending on qualifications and experience.



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