Estate Management Specialist
2 weeks ago
As an Estate Management Specialist, you will be responsible for overseeing the financial management and business development of the Estates department. This includes leading a team to retain 80% of the existing client base annually, growing the client database by adding at least one new source/agent per month, and achieving a monthly business development target of R500,000.
You will also be responsible for scrutinizing new contracts, reviewing all estate matters within 24 hours of receipt, and ensuring timely resolution of all issues that may impact the department's efficiency or client satisfaction.
Additionally, you will oversee the performance of team members, ensure timely and accurate weekly progress reports are provided to agents, business sources, and clients, and adhere to established processes and systems to maintain high-quality standards.
Requirements & Skills:- Experience: A minimum of 5 years' experience as an Estates Manager or in a similar leadership role within the legal or estates sector, with a strong understanding of estate management, including legal processes and client relationship management.
- Leadership & Communication Skills: Excellent organizational and leadership abilities to effectively manage the team and department operations, with outstanding communication and interpersonal skills to engage clients, agents, and internal stakeholders effectively.
- Strategic Thinking & Business Development: A strategic mindset with a keen understanding of business processes, strategy development, and market growth opportunities, with a strong business acumen and drive to expand the Estates department, ensuring its success and growth.
- Technical Knowledge: In-depth knowledge of relevant systems and tools used in estate management and conveyancing, with a solid understanding of market research methods to support business development and decision-making.
- Qualifications: A qualified Conveyancing Attorney with the necessary legal qualifications to manage estate matters.
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