Operational Lead for Investor Services

3 days ago


Pretoria, Gauteng, South Africa Absa Group Limited Full time

Estimated Salary: R 750,000 - R 1,200,000 per annum

About Absa Group Limited

Absa Group Limited is a leading financial services provider in South Africa, dedicated to delivering exceptional customer experiences and driving growth through innovation.

Job DescriptionSenior Administrator Operations Role

The successful candidate will be responsible for leading the Investor Services Operations function, ensuring that the team operates effectively, efficiently, and within compliance and regulatory requirements.

  • Process all transactions received from internal and external clients and stakeholders
  • Supervise and administer all transactions relating to AIS products and services
  • Identify and drive operational efficiency
  • Monitor, verify, and/or authorise transactions processed by team members to ensure that the required standards of work are met during execution
  • Ensure all transactions are executed within the relevant cut-off times
  • Assist the Team Leader/Operations Manager with tracking of the systematic allocation of work to team members and make adjustments to the workload when there are capability gaps or absence issues to ensure smooth and timeous workflow
Risk Management and Compliance Responsibilities
  • Conduct regular reviews of the business environment to identify real and potential risks
  • Design and implement risk reduction, mitigation, and avoidance measures to address potential or identified risks
  • Maintain a good understanding of all governance applicable to AIS Operations
  • Promote the importance of compliance in the team and ensure that the teams comply and adhere to all internal audit and compliance requirements
Collaboration and Relationship Building
  • Develop and maintain networks within the Absa Group across operational areas
  • Maintain high personal visibility with crucial influencers within the bank and externally promoting the credibility of self and the business's growing capabilities
Customer Service Expectations
  • Ensure high-quality communication to internal and external clients, both verbal and written
  • Ensure that the team delivers excellent service to all clients within agreed SLAs, by monitoring performance and tracking daily queues
Requirements

To be considered for this role, you should have:

  • Diploma/Certificate NQF level 6
  • 5 years or more Custody Operations experience
  • Knowledge of regulatory and statutory requirements: SARB and Strate Rules


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