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Strategic Operations Director

2 months ago

Pretoria, Gauteng, South Africa HR-Simplified (Pty) Ltd Full time
About the Role

The Strategic Operations Director will play a pivotal role in driving the success of our company by ensuring seamless execution of business operations and strategic initiatives. This leadership position is designed to harmonise various departments, including sales, marketing, operations, finance, and administration, to achieve our business objectives.

This role requires a strategic thinker who can work closely with the Visionary (CEO equivalent in EOS) to translate high-level strategies into actionable steps and lead the team in operational excellence.

The Strategic Operations Director will be evaluated not by hours worked but by achieving key outcomes, including operational efficiency, client satisfaction, and project delivery.

Key Responsibilities
  1. Strategic Alignment and Execution
  • Collaborate with the Visionary to turn high-level strategies into functional operational plans.
  • Ensure all departments work cohesively toward the company's overarching goals, from client acquisition to successful project delivery.
  • Oversee business processes, ensuring they are aligned with both strategic objectives and regulatory requirements.
Leadership and Team Integration
  • Lead, manage, and hold the leadership team accountable for achieving business commitments.
  • Foster cross-departmental collaboration to ensure seamless communication and alignment with business goals.
  • Mentor department heads to ensure their objectives are aligned with the company's long-term vision.
Operations Management
  • Develop and refine workflows to enhance operational efficiency and streamline project lifecycles.
  • Oversee the company's CRM, ERP, and operational systems for enhanced scalability and productivity.
  • Monitor key business performance metrics and make necessary adjustments to ensure success.
Financial Oversight and Risk Management
  • Work closely with the finance department to ensure budgetary compliance and financial objectives are met.
  • Regularly review and assess the company's financial performance, risk profiles, and service offerings.
Client and Stakeholder Management
  • Maintain strong relationships with key stakeholders, including clients, lenders, and investors.
  • Ensure high levels of client satisfaction by delivering efficient and transparent services.
  • Address any operational challenges that could impact client service or business growth.
Continuous Improvement and Innovation
  • Drive initiatives aimed at improving operational efficiency and customer satisfaction.
  • Stay current with industry trends and innovations to ensure the company remains competitive in the market.
  • Implement technological solutions that enhance business performance and operational effectiveness.

This role offers the flexibility of a hybrid work environment and is open to individuals who are passionate about driving business success and operational excellence.