IT Operations Manager: Service Excellence

7 days ago


Pretoria, Gauteng, South Africa Liberty Group South Africa Full time

Job Title: IT Operations Manager: Service Excellence

Location: Gauteng, South Africa

Salary: R1,200,000 - R1,800,000 per annum

About the Role:

We are seeking an experienced IT Operations Manager to join our team at Liberty Group South Africa. As a key member of our organization, you will be responsible for leading and monitoring the delivery of high-quality services, ensuring superior service delivery and quality of work.

Key Responsibilities:

  • Lead and monitor the team to execute a high standard of service and process adherence.
  • Use practical knowledge and theoretical guidelines to diagnose problems and generate solutions.
  • Engage with different IT disciplines to improve service delivery and maintain close relationships with business and technology teams.
  • Provide specialist expertise and advice to internal and external customers.
  • Delegate work appropriately to the right people, appreciating and understanding the technical strengths and weaknesses of the team.
  • Comply with risk and governance policies, implement and provide subject matter input to the development of related processes.

Requirements:

  • 3-5 years' experience in a similar environment, with 1-2 years at a specialist level.
  • 3-5 years' experience within a mainframe and control-M environment.
  • 3-5 years of management experience.
  • Basic understanding of Linux, Solaris, Oracle, and SQL.
  • SharePoint 365 knowledge, editing sites, and working with SharePoint lists.
  • Managing staff and KPI management, including training programs and long-term goals for the team.
  • Understanding of monitoring dashboards, troubleshooting alerts, and tools like Check_MK and Dynatrace.
  • Good understanding of change management processes following the ITIL framework and SAFe methodology.

Qualifications:

  • Bachelor's Degrees and Advanced Diplomas in Business, Commerce, Information Technology, and Management Studies.
  • Skilled in IT Operations and Agile methodology.
  • SAFe Agilist (Leading SAFe), AWS/MS Azure Foundation, Professional Cloud Service Manager Certification, and ITIL framework.

What We Offer:

We offer a competitive salary package, opportunities for professional growth and development, and a dynamic work environment.

About Us:

Liberty Group South Africa is a leading financial services company committed to delivering excellent service to our clients. We are proud to offer a diverse range of products and services that cater to the needs of individuals, businesses, and communities.



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