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Client Advocacy Lead

1 week ago


Johannesburg, Gauteng, South Africa Visa Inc. Full time
Key Responsibilities
  • Support the implementation of new Visa products by coordinating key client and Visa teams to expedite implementation readiness activities and ensure faster time to value.
  • Ensure client operational goals and success metrics for their overall Visa product landscape are understood.
  • BUILD AND SUSTAIN CLIENT ADVOCATE STATUS BY EXECUTING AGAINST FORWARD-LOOKING CLIENT SUCCESS PLANS TO TRACK CLIENT SPECIFIC OUTCOMES.
  • Participate in the design and delivery of initiatives to improve client adoption of products and use of Visa's self-tools.

You will establish working relationships with Client Services and other cross-functional subject matter experts to resolve complex client issues and optimize client performance.