Client Engagement Liaison Specialist

4 weeks ago


Johannesburg, Gauteng, South Africa Community Active Protection Full time
Job Title: Client Engagement Liaison

At Community Active Protection, we are seeking a highly skilled Client Engagement Liaison to join our team. This role is responsible for ensuring timely resolution of customer service tickets and providing actionable insights for service improvements.

Key Responsibilities:
  • Assign incoming queries and complaints on Salesforce to relevant departments.
  • Provide weekly and monthly reporting to EXCO on customer service tickets, ensuring timely resolution and tracking key metrics.
  • Proactively identify patterns and trends in customer feedback and complaints to provide actionable insights for service improvements.
Requirements:
  • Matric qualification.
  • Proven experience in customer service, data analysis, or a related role.
  • Experience with Salesforce or similar CRM tools.
  • Good computer and proficient MS Office skills.
  • Strong interpersonal skills.
  • Able to use own initiative.
  • Meticulous attention to detail to ensure data accuracy and consistency in reports.
  • Strong organizational skills, with the ability to handle multiple tasks and meet deadlines in a fast-paced environment.
  • Ability to collaborate with different departments and foster positive working relationships.
  • Excellent written and verbal communication skills to present findings and recommendations to various stakeholders.
Working Conditions:
  • Position Status: 3 Month Fixed terms to become permanent.
  • Working days: Monday to Friday.
  • Hours per Day: 08h00 to 17h00.
  • Hours per Week: 45 hours.
  • Overtime: When required.
  • Travel Required: No.
  • Leave: 15 days per annum.
  • Salary: Market related.


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