Client Engagement Liaison Specialist
4 weeks ago
At Community Active Protection, we are seeking a highly skilled Client Engagement Liaison to join our team. This role is responsible for ensuring timely resolution of customer service tickets and providing actionable insights for service improvements.
Key Responsibilities:- Assign incoming queries and complaints on Salesforce to relevant departments.
- Provide weekly and monthly reporting to EXCO on customer service tickets, ensuring timely resolution and tracking key metrics.
- Proactively identify patterns and trends in customer feedback and complaints to provide actionable insights for service improvements.
- Matric qualification.
- Proven experience in customer service, data analysis, or a related role.
- Experience with Salesforce or similar CRM tools.
- Good computer and proficient MS Office skills.
- Strong interpersonal skills.
- Able to use own initiative.
- Meticulous attention to detail to ensure data accuracy and consistency in reports.
- Strong organizational skills, with the ability to handle multiple tasks and meet deadlines in a fast-paced environment.
- Ability to collaborate with different departments and foster positive working relationships.
- Excellent written and verbal communication skills to present findings and recommendations to various stakeholders.
- Position Status: 3 Month Fixed terms to become permanent.
- Working days: Monday to Friday.
- Hours per Day: 08h00 to 17h00.
- Hours per Week: 45 hours.
- Overtime: When required.
- Travel Required: No.
- Leave: 15 days per annum.
- Salary: Market related.
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