Renewal Services Manager
1 month ago
The Renewal Services Manager is responsible for ensuring the accurate quoting and capture of service renewals in the relevant service administration database. This role involves commercial negotiation with clients to secure renewals and supports all commercial-related activities, including deal structuring, contract creation, pricing, and review and approval for offers.
This position requires a strong understanding of the vendor and services management environment, as well as stakeholder interests. The Renewal Services Manager will work closely with finance and legal teams to ensure all contracts are accurate and compliant with internal policies and external regulations.
Key Responsibilities
- Understand the competitive landscape of the renewal, client's need changes, and vendor costs to generate a competitive and profitable renewal quote/proposal.
- Work with the renewal owner or client directly to review client's commercial needs and create a commercially favourable renewal quote/proposal.
- Maximise upsell opportunities as part of the renewal, such as uplift of service level or enlargement of installed base.
- Exercise business decision on margins and commercial terms like payment terms in line with company's commercial policy.
- Secure the renewal order from the client and liaise with internal teams to ensure clients' orders are validated and processed accurately in the internal systems.
Requirements
- Bachelor's degree or equivalent in any stream (Finance graduates would be preferred).
- Seasoned with demonstrable years of related industry experience.
- Demonstrable knowledge on costing and quoting for services renewal.
- Vendor back out knowledge is preferable.
- Seasoned with demonstrable order booking processes knowledge – Quote to Order/Order to Cash Knowledge.
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