Contract Renewal Specialist

8 months ago

Sandton, South Africa Dimension Data Full time
Functieomschrijving

The Contract Renewal Specialist operates in a high to very high complexity environment and is typically assigned to client accounts. Incumbents within these jobs demonstrate an understanding of the vendor and services management environment and stakeholder interests. The primary responsibility of the Contract Renewal Specialist is to ensure that all service delivery that are ready for renewal are quoted accurately and that new orders are captured in the relevant service administration database. They may also be performing client-facing activities to perform commercial negotiation based on the service offering, with the outcome of securing the renewal with the client.

Supports all commercial related activities including, but not limited to, deal structuring, contract creation, pricing, review and approval for offers, contract management and providing support to field sales for quoting purposes. Ensures deals are structured and processed efficiently and align to company policies. Reviews, interprets and confirms contract terms and conditions; works closely with finance and legal teams to ensure all contracts are accurate. Verifies compliance with internal policies (and external regulations). Responsible for drafting, modifying and finalizing contracts, including new and add-on business. Responsible for the handling of day-to-day queries from groups including, sales, sales development and account management teams using quoting tools and/or CRM system. May support sales enablement group. Resolves problems through research, consulting with internal support teams, to identify the appropriate tools for success. Review and approve deals for company’s customers and prospects.

Key Roles and Responsibilities:

Understand the competitive landscape of the renewal, client’s need changes and vendor costs and generate a competitive and profitable renewal quote / proposal to maximise the chances of securing the renewal

Works with the renewal owner or the client directly to review client’s commercial needs and work within the company policy and rules to create a commercially favourable renewal quote / proposal

Maximise upsell opportunities as part of the renewal such as uplift of service level or enlargement of installed base, in some cases, by interacting directly with clients

If part of direct renewals with clients (long tail renewals), will perform client-facing interactions or supporting renewal owner in aligning the internal commercial considerations with the clients’ needs as part of the renewal negotiations.

Exercise business decision on margins and commercial terms like payment terms in line with company’s commercial policy

In a client facing role, Contract renewal specialist will secure the renewal order from client and will liaise with internal teams to Company Confidential

Upon clients’ issuance of renewal order, ensure clients’ orders are validated and processed accurately in the internal systems, in accordance to company order intake policy

Ensure all commercial documents such as clients purchase order, vendor quotes, internal commercial documentation are complete and accurate

Provide specialisation expertise of renewal enablement by vertical, segmentation, upsell, cross-sell, in line with business requirements

Analyse and recommend improvements in methodology of costing/pricing and quoting methodology by client segmentation/vertical, by vendor and by contract profile

Analyse, recommend and drive adoption long tail renewal methodology including upsell and cross sell

Requirements

Academic Qualifications and Certifications:

Bachelor’s degree or equivalent in any stream (Finance graduates would be preferred)

Required Experience:

Seasoned with demonstrable years of related industry experience

Demonstrable knowledge on costing and quoting for services renewal

Vendor back out knowledge is preferable

Seasoned with demonstrable order booking processes knowledge – Quote to Order / Order to Cash Knowledge

General knowledge of our systems, process and services.

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