Shopper & Driver Supervisor (Mall Of the South) - Team Lead

1 day ago


Johannesburg South, South Africa OneCart Ltd Full time
Job Title: Shopper & Driver Supervisor (Mall Of the South)

We are seeking a highly skilled and experienced Shopper & Driver Supervisor to join our team at the Mall of the South. As a key member of our operations team, you will be responsible for leading and supervising a team of shoppers and drivers to ensure flawless service delivery to our customers.

Key Responsibilities:
  • Lead and supervise a team of shoppers and drivers to ensure optimal effective teamwork and reach their KPIs.
  • Develop and manage team performance, offering feedback and demonstrating the desired skills and expected work ethic.
  • Problem-solve and troubleshoot daily operational issues, approaching all facets with an analytical, problem-solving mindset.
  • Support the team on special projects for continued operating efficiency and growth.
  • Provide an operational perspective on Logistics to ensure best practices and protocols.
  • Train and develop shoppers.
  • Demonstrate consistent application of internal procedures.
  • Demonstrate flexibility in balancing the achievement of own objectives with abilities to understand and respond to organizational needs.
Requirements:
  • Be eligible to work in South Africa.
  • A valid South African driver's license or a valid South African Professional driving permit (PrDP).
  • Clean driving record.
  • Must have your own vehicle or motorbike (registration documents to be verified).
  • Must have access to a recent smartphone (iPhone 5 / Android 4.4 or newer) for the delivery app and GPS.
  • 2-3 years Team Leader experience.
Competencies and Skills:
  • Attention to detail.
  • Time management skills.
  • Conflict management skills.
  • Negotiation skills.
  • Professional verbal and written communication skills.
  • Responsive.
  • Effective planning and organizing.
  • Self-directed and motivated.
  • Interpersonal skills.
  • Ability to build and maintain relationships.
  • Resilience.
  • Decisive and action-orientated.
  • Assertiveness.
  • Ability to work independently and under pressure.
  • High emotional intelligence.


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