Customer Service Representative
4 weeks ago
Customer Support Role at FOUR POINT 0
The Customer Support Agent is a key member of our team, responsible for delivering exceptional support services to our customers. This role requires a high level of professionalism, effective communication skills, and a passion for problem-solving.
Key Responsibilities:
- Customer Interaction: Respond promptly and professionally to customer inquiries via various communication channels, ensuring a positive experience.
- Troubleshooting: Identify customer needs, clarify information, and provide solutions or alternatives to resolve issues efficiently.
- Documentation: Document all customer interactions, issues, and resolutions in our CRM system, maintaining accurate records.
- Collaboration: Work closely with other team members and departments to improve the overall customer experience and share insights and feedback to refine support processes.
Essential Requirements:
- National Senior Certificate or N4
- An electrical or mechatronics qualification
- 2-3 years of experience in a customer support or related role
- Proficiency in using CRM systems and other customer support software
- Experience with advanced troubleshooting and technical support, with Industrial Automation being beneficial
- Proficiency in Afrikaans or Zulu being beneficial
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