Contact Centre Quality Assurance Professional

1 month ago


Durban, KwaZulu-Natal, South Africa Talksure Full time
About Talksure

Talksure is a well-renowned FSP offering a fantastic opportunity for Contact Centre Quality Assurance Professionals. If you possess the required experience and are seeking a career in a reputable organisation, then Talksure may be the ideal place for you.


Job Description
  • Create accurate scorecards to provide constructive feedback.
  • Evaluate calls to assess their quality.
  • Deliver precise feedback to ensure continuous improvement.
  • Identify trends or patterns and report them to the QA Team Leader.
  • Filter information regarding non-compliance to facilitate informed decision-making.
  • Maintain comprehensive records of all assessments conducted.
  • Ensure adherence to quantity and quality standards for calls listened to.

Duties and Responsibilities:

The successful candidate will be responsible for creating scorecards that accurately reflect the quality of calls, providing timely and constructive feedback, identifying areas for improvement, and ensuring compliance with established standards.


Required Skills and Qualifications
  • A minimum of Grade 12 qualification.
  • At least one year of experience in Quality Assurance within a contact centre environment.
  • Proficiency in computer applications, particularly Excel.

Characteristics of the Ideal Candidate:

We are seeking an individual who possesses strong administrative skills, excellent communication abilities, and the capacity to work effectively under pressure. The successful candidate will be well-presented, articulate, and able to provide concise, written feedback.


Estimated Salary: R450,000 - R550,000 per annum

This salary range is based on industry standards and takes into account factors such as location, qualifications, and experience.


Please note that if you do not hear from us within 14 working days after the closing date of the advert, please regard your application as unsuccessful. We appreciate your interest in Talksure and wish you success in your future endeavours.



  • Durban, KwaZulu-Natal, South Africa Quality Connect Staffing Full time

    Job RequirementsAs a Quality Assurance Professional, you will play a critical role in ensuring the quality and performance of products meet customer needs.You will work closely with colleagues in R&D and Manufacturing functions to identify performance requirements for new applications and products.Your key responsibilities will include tracking competitive...


  • Durban, KwaZulu-Natal, South Africa iKhokha Full time

    Job Title: Senior Quality Assurance ProfessionalThis role is ideal for an experienced professional seeking a challenging opportunity to drive quality and excellence in customer interactions.We are looking for a skilled Quality Assurance Specialist to join our Inbound Sales Team, ensuring that every interaction meets the highest levels of quality and...


  • Durban, KwaZulu-Natal, South Africa Hlabahlosile Full time

    Job DescriptionWe are seeking a highly skilled Quality Assurance Professional to join our team at Hlabahlosile in Durban.About the Role:This is an exciting opportunity for a motivated individual with a passion for quality management and control.The successful candidate will be responsible for ensuring that all products meet the required standards of...


  • Durban, KwaZulu-Natal, South Africa Talksure Full time

    Talksure is a well-established company seeking a Quality Assurance Agent to join our team. This role involves evaluating customer interactions and providing accurate feedback to ensure exceptional customer experiences.Key Responsibilities:Evaluate customer calls to determine quality and identify areas for improvementProvide constructive feedback to customer...

  • Contact Centre Agent

    1 month ago


    Durban, KwaZulu-Natal, South Africa Benny Recruitment Full time R4 500 - R12 000 per month

    Company OverviewBenny Recruitment is a reputable recruitment agency dedicated to providing high-quality services to our clients.SalaryThe annual salary for this role is estimated at $52,000, based on industry standards and location.Job DescriptionWe are seeking a highly skilled Contact Centre Agent to join our team. In this role, you will be responsible for...

  • Contact Centre Agent

    1 month ago


    Durban, KwaZulu-Natal, South Africa Benny Recruitment Full time R4 500 - R12 000 per month

    Company OverviewBenny Recruitment is a reputable recruitment agency dedicated to providing high-quality services to our clients.SalaryThe annual salary for this role is estimated at $52,000, based on industry standards and location.Job DescriptionWe are seeking a highly skilled Contact Centre Agent to join our team. In this role, you will be responsible for...


  • Durban, KwaZulu-Natal, South Africa Abantu Staffing Solutions Full time

    Job Title: Quality Assurance SpecialistAbout the Role:This exciting opportunity has arisen for a skilled Quality Assurance Specialist to join our team at Abantu Staffing Solutions. As a key member of our quality assurance department, you will play a vital role in ensuring that our products meet the highest standards of quality.Key Responsibilities:*...


  • Durban, KwaZulu-Natal, South Africa Talksure Full time

    Job OverviewTalksure is seeking a highly skilled Customer Experience Quality Assurance Specialist to join our team. This is an excellent opportunity for individuals with a passion for quality and customer satisfaction.About the RoleThe primary responsibility of this position is to ensure that our customers receive the best possible experience. As a Quality...


  • Durban, KwaZulu-Natal, South Africa CallForce Full time

    About CallForceCallForce is a dynamic and innovative company that offers a challenging work environment for talented individuals. We are seeking a highly skilled Senior Quality Assurance Specialist to join our team.Job SummaryWe offer a competitive salary of $60,000 - $80,000 per year, depending on experience, to lead the development and implementation of...


  • Durban, KwaZulu-Natal, South Africa Stratogo Full time

    Job DescriptionAt Stratogo, we are seeking a skilled Quality Assurance Professional to join our team. The successful candidate will be responsible for ensuring the quality of our fabrics and finished products.


  • Durban, KwaZulu-Natal, South Africa Professional Resources Partners Pty Ltd Full time

    We are seeking a highly skilled QC Manager to lead our quality assurance efforts in the clothing manufacturing industry. Located in Durban, this role offers a competitive salary and benefits package.Key Responsibilities:Quality Assurance LeadershipOversee field auditors in Newcastle and ensure compliance with local chain store standards.Manage internal...


  • Durban, KwaZulu-Natal, South Africa Staff Solutions Recruitment Full time

    Job OverviewWe are seeking a highly skilled Quality Assurance Professional to join our team at Staff Solutions Recruitment. In this role, you will be responsible for ensuring the highest level of quality in our products and services.


  • Durban, KwaZulu-Natal, South Africa Top Recruitment (Pty) Ltd Full time

    As a leading recruitment agency, Top Recruitment (Pty) Ltd is seeking an experienced SHEQ Manager to join our team. This role presents an exceptional opportunity for a skilled professional to lead quality assurance initiatives and drive business growth.Job SummaryWe are looking for a highly motivated and detail-oriented SHEQ Manager with a proven track...


  • Durban, KwaZulu-Natal, South Africa Tower Group Full time

    Job DescriptionTower Group is seeking a seasoned Quality Assurance Manager to oversee all quality aspects and ensure products meet approved standards and specifications.The ideal candidate will champion the implementation and monitoring of ITAF standards, making recommendations for improvement. They will investigate and resolve quality non-conformances and...


  • Durban, KwaZulu-Natal, South Africa Tower Group Full time

    At Tower Group, we are seeking a highly skilled Quality Assurance Manager to oversee the quality aspects of our production process.The estimated salary for this role is between $80,000 and $110,000 per annum, depending on experience and qualifications.Key Responsibilities:Ensure products meet approved standards and specifications by overseeing all quality...


  • Durban, KwaZulu-Natal, South Africa Pronel Personnel Full time

    Job Title: Quality Assurance ManagerReporting to: Manager, Quality AssurancePronel Personnel is seeking a Quality Assurance Manager to lead the quality assurance function in our client's laboratory. The successful candidate will be responsible for ensuring the quality of our client's products and services by developing, implementing, and maintaining quality...


  • Durban, KwaZulu-Natal, South Africa W&RSETA Full time

    Job Title: Quality Assurance SpecialistWe are seeking a highly skilled Quality Assurance Specialist to join our team at W&RSETA. This role will be responsible for ensuring the highest standards of quality in our operations.


  • Durban, KwaZulu-Natal, South Africa Fouche & Co Recruitment Full time

    Key Responsibilities:Develop and implement quality control processes to ensure product standards are met.Manage inspection reports, quality checks, and documentation for samples, lab dips, and strike-offs.Maintain compliance with specifications and industry standards.Support communication with retail partners and maintain quality-related documentation.Take...


  • Durban, KwaZulu-Natal, South Africa Neptune Full time

    Coca-Cola Beverages South Africa (CCBSA) is a leading beverage company that offers a range of drinks in the market.We are looking for a talented Quality Assurance Manager to join our team based in Phoenix, who will report directly to the Manufacturing Manager.Key Responsibilities:To manage the total Quality and Food Safety function, ensuring compliance with...


  • Durban, KwaZulu-Natal, South Africa Tower Group Full time

    Job Description:The Quality Team Leader role is a key position in the Tower Group, responsible for ensuring the day-to-day quality activities are achieved in all aspects of the Production process. The successful candidate will ensure that the specified quality standards and inspection frequency of components are met.Key Responsibilities:Reporting quality...