Quality Assurance Manager

1 month ago


Durban, KwaZulu-Natal, South Africa Tower Group Full time
Job Description

Tower Group is seeking a seasoned Quality Assurance Manager to oversee all quality aspects and ensure products meet approved standards and specifications.

The ideal candidate will champion the implementation and monitoring of ITAF standards, making recommendations for improvement. They will investigate and resolve quality non-conformances and customer complaints, analyze defects, and implement corrective actions.

Responsibilities include conducting process and system audits, resolving findings and discrepancies, and maintaining ISO certification through active participation. The Quality Assurance Manager will also maintain customer KPI reporting and monitor production adherence, as well as develop, maintain, and ensure adherence to SOPs and work instructions.

Additional duties include leading continuous improvement initiatives for efficiency, customer service, and cost savings, conducting quality training, and ensuring implementation of health and safety standards. The successful candidate will supervise employees, schedule work tasks, and ensure adherence to quality and safety standards.

We are looking for a highly organized individual with strong analytical skills, attention to detail, and excellent communication skills. The ability to build collaborative relationships and lead cross-functional teams is essential.

Requirements
  • At least 5 years of relevant Quality Assurance & Quality Control experience in a supervisory role
  • Relevant Diploma in Quality, Manufacturing, Engineering, or related field
  • ISO certification
Competencies
  • Planning and Organizational Skills
  • Analytical and Problem-Solving Skills
  • Communication Skills (verbal and written)
  • Attention to Detail
  • Strong Interpersonal Skills
  • Results Orientation
  • Innovative Thinking
Benefits
  • A competitive salary of $80,000 - $110,000 per year
  • Ongoing professional development opportunities
  • A dynamic and supportive work environment


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